Support Coordinator - Community Supported Residential Units

About Ruah

Ruah is a leading, values‑driven employer in Western Australia’s community services sector. Our people go boldly — not only supporting individuals in need, but working to end homelessness, prevent domestic and family violence, and create opportunities for people experiencing poverty and mental health challenges.

Our professional workforce is supported by one of Western Australia’s largest peer support teams. We are deeply committed to diversity and inclusion, where difference is valued, celebrated and embraced.

Ruah is proud to have been appointed by the Mental Health Commission to deliver the Community Supported Residential Units (CSRU) program, reflecting a sustained investment in stable, high‑quality residential mental health support in regional Western Australia through to June 2028.

About the Role

The Support Coordinator – Community Supported Residential Units (CSRU) is a frontline, recovery‑focused role supporting people with complex mental health needs to improve wellbeing, independence and participation in the community.

Working under the guidance of the Team Lead, you will build strong, strengths‑based relationships with clients and their supports, develop and deliver individual recovery plans, and advocate with and on behalf of clients to address broader social, health and wellbeing needs.

The role involves case management activities including documentation, referrals, coordination of appointments and proactive engagement with people who may be highly disengaged from services. You will work closely with Peer Recovery Workers and the broader team to deliver holistic, person‑centred support.

This role must meet the criteria of an Approved Supervisor under the Hospitals (Licensing and Conduct of Private Psychiatric Hostels) Regulations 1997 (WA) and maintain appropriate training and understanding of residential service operations.

This is a full‑time, fixed‑term position offered on an initial maximum term contract of 24 months, with the possibility of extension subject to ongoing funding and operational requirements.

What we’re looking for

The successful applicant will bring:

• Relevant qualification(s) in mental health, community services or a related discipline
• Experience providing recovery‑oriented, client‑centred support
• Strong alignment with Ruah’s purpose, vision and values
• Well‑developed case management, report writing and reflective practice skills
• Ability to engage with people experiencing complex and chaotic life circumstances
• Strong organisational and time‑management skills
• Ability to work collaboratively with peer workers and multidisciplinary teams
• Advanced computer skills, including Microsoft Office and client systems
• Demonstrated understanding of diversity, inclusion and Aboriginal culture

Mandatory requirements

• Current driver’s licence
• WA Working with Children Check
• National Police Certificate
• International Police Clearance (if applicable)
• First Aid Certificate

What do we offer?

• Salary aligned to Level 4 of the Ruah Enterprise Agreement (SCHADS Award), commencing at $88,000 + Super
• 5 weeks annual leave plus 17.5% leave loading
• 16 weeks paid parental leave, with flexible half‑pay options
• Free, confidential Employee Assistance Program
• Ruah‑paid Journey Cover insurance
• Generous salary packaging, including up to $15,900 core packaging and $2,650 meal and entertainment packaging
• Opportunities to engage in working groups, Pride events, cultural activities and reconciliation initiatives

How to apply 

We’d love to hear from you.

Click Apply, login/create your Humanforce profile, and submit:

• Your current CV, and
• A cover letter of no more than two (2) pages, outlining your suitability for the role.

Applications close: Friday 15 May 2026

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For further information, please contact Alicia Roche, Service Lead

alicia.roche@ruah.org.au | 0422 386 565

We are building a workplace where difference is embraced and encouraged - and to do this, we need people on our team who are representative of the clients we work with, who are passionate about change and courageous enough to stand up for what is right.  Everyone is welcome. Everyone belongs. 

We are committed to protecting children and young people from harm. All applicants will undergo an extensive screening process prior to appointment.