RMIT Online is hiring a Full-Time Student Success Advisor to join our team and deliver an exceptional experience for our students!
Hey, job hunters! Don’t let this opportunity slip away like a banana peel on a marble floor! No cover letter? That's like bringing one noodle to a spaghetti party—cover letters are essential. So, keep it pro, and make sure you read until the end…
Why work with us?
Our perks and culture are simply amazing! We offer incredible flexibility with a hybrid model that lets you work remotely and in the Melbourne office! If you’re passionate about continuous learning, we’ve got you covered with a development fund to boost your career while you enjoy working in a dynamic environment, both online and in person.
This full-time permanent position is within our Student Success team, a group of friendly, diverse, and talented individuals who care deeply about our students and each other. We don’t just seek experience; we seek great people.
Who is RMIT Online?
We’re all about delivering world-class digital learning experiences, with a strong focus on the future of work. Our passionate and nimble team is dedicated to creating a community of lifelong learners who thrive in their careers. Collaborating with industry leaders and experts, we offer top-tier online education using the latest digital tools and technologies—and have fun along the way.
About you
You’re caring, friendly, honest, and energetic, with a natural talent for teamwork and communication. Empathy and compassion are in your DNA, and you value honest feedback—both giving and receiving.
With a strong work ethic, you excel at building rapport and delivering high levels of service, even in fast-paced environments. Your background in customer service or administration has equipped you with the skills to coach others, juggle multiple tasks, and contribute to a high-performing team.
You see challenges as opportunities, with a solution-focused mindset that thrives in dynamic, evolving environments. Your ideas and contributions have consistently improved customer experiences, and you’ve got the track record to prove it.
Experience in the education sector and familiarity with Learning Management Systems (e.g., Canvas or Blackboard) and/or Salesforce CRM is a plus.
Bonus points if you have a great sense of humour, remain graceful under pressure, and love digital tech!
The role
Reporting to the Student Success Team Leader, you’ll have a direct impact on the student journey. You’ll provide personalized support throughout the student lifecycle, ensuring a smooth transition into online learning, supporting at-risk students, and fostering a community of lifelong learners.
You’ll be in regular contact with students, so enjoying building relationships across various communication channels—especially over the phone—is crucial. Your strong written and verbal communication skills, paired with outstanding interpersonal abilities, will be essential.
Highly organized and detail-oriented, you manage high volumes of inquiries with empathy and precision. Technology is your friend, and you’re comfortable using (and learning) tools like CRM, Student Management Platforms, email campaign tools, Slack, and Salesforce to respond to student requests across multiple channels.
You must hold a Working With Children’s Check or be willing to apply for one.
A week in the life…
Each morning, you’ll join a team stand-up to set priorities and coordinate lunch breaks to ensure phone line coverage throughout the day.
Your day will involve managing your time effectively to complete an average of 40-50 calls during call campaigns, as well as handling inbound inquiries via phone or email, and providing accurate advice to students. For tricky questions, you’ll keep open communication with your team and escalate as needed. You’ll also process extensions, enrollment requests, deferrals, or withdrawals, putting your keen eye for detail to good use.
Ready to apply? Here’s how!
Some might think cover letters are outdated, but we see them as a test of your attention to detail—a critical skill for this role! So, tell us:
- Why you’re the perfect fit for this role and why you want to work with RMIT Online.
- How you’ve contributed to a positive team culture.
- And, of course, your favourite knock-knock joke!
RMIT is an equal opportunity employer committed to being a child-safe organization. We are dedicated to attracting, retaining, and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, or age. We strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.