Quality Assurance Officer

At Green by Nature, we’re proud custodians of Aotearoa’s most iconic landscapes, parks, sports fields, streetscapes, and open spaces that communities love. We're now looking for a skilled Quality Assurance Officer to help ensure our standards stay as high as our ambitions.

About the Role:

As a Quality Assurance Officer, you’ll be the driving force behind best-practice audits, performance analysis, and quality improvements across our operations. Working closely with operational teams and senior leaders, you’ll turn data into insight and insight into action. This role is key to maintaining service excellence and compliance for our largest contract across Australia and New Zealand.

What You’ll Do:

• Analyse audits across operational contracts
• Become an expert in understanding contract specifications.
• Provide regular reporting, insight, trends and analytics to Senior Leaders
• Use our digital auditing platform (iAuditor) and lead internal quality reporting
• Collaborate with managers and coach teams on audit requirements and standards
• Coordinate corrective actions and follow-ups for internal and external audits
• Manage client audit overturns and oversee data entry into systems
• Manage internal audit requirements to meet quality standards and contract requirements
• Identify trends and root causes to improve service delivery
• Support training needs and compliance efforts across teams

What You’ll Bring:

• Preferably 2+ years of experience in a quality assurance, compliance, or audit role
• Strong technical and analytical skills (MS Office proficiency is essential)
• Ability to identify trends and 
• Confident communicator with the ability to coach and influence others
• Excellent attention to detail and time management
• A proactive, hands-on approach to solving challenges and driving improvements

A relevant qualification is desirable but not essential as we value practical experience and passion for quality.

Why Join Green by Nature?

• Be part of Australasia’s leading green space organisation wither over 30 years of industry experience
• Work with purpose, protecting and enhancing the environments that Kiwis love
• Supportive, collaborative, and down-to-earth team culture
• Opportunities for training, and career development
• Employee wellbeing initiatives, recognition programs, and more!

At Green by Nature, we're more than just a greenspace maintenance team, we're passionate about keeping Auckland and its surrounding areas clean, green and thriving. As a trusted partner of Auckland Council, we take pride in maintaining the regions parks, playgrounds, gardens, infrastructure, and public spaces. This is a fantastic opportunity to join a passionate and enthusiastic team, so if your skills and experience match, then we want to hear from you.

In accordance with the Company's Drug & Alcohol Policy, the successful candidate will be required to undergo and pass a pre-employment drug test.