IT Helpdesk Officer

Green by Nature, is proud to be the chosen service providers for a number of City and District Councils and private clients across New Zealand and Australia. We're dedicated to preserving the beauty of New Zealand's parks, playgrounds, facilities and public spaces. With a rich history dating back to 1992, we have grown into a leading force in the industry, with over 2000+ team members across New Zealand and Australia. To support our growing operations, we are looking for an IT Helpdesk Officer on a fixed term, 3 month basis.

What does an IT Helpdesk Officer do, you ask?

Reporting to the IT Infrastructure & Support Manager, you'll be responsible for providing technical support and assistance to end users within the organisation. You would cover both Level 1 and Level 2 support across our cloud based environment, predominantly on Microsoft 365, user access and end user device management. Other duties may also include;

• Providing technical support in person, over the phone and email allowing reach to all of our staff
• Log, track and rectify support requests through our ticketing system, triaging based on business impacts
• Support with onboarding, role changes and offboarding in collaboration with HR and IT teams
• Administer user accounts with Microsoft Entra ID (Azure ID), support with MFA and resets/access related queries

What we're looking for:

You'll be a strong communicator, self-motivated and have well developed problem solving capabilities along with;

• Tertiary qualification in Information Technology, Computer Science or related discipline
• 1-3 years experience in Level 1/Level 2 support environment
• Demonstrated experience with Microsoft 365 services (Exchange Online, Sharepoint, Teams, OneDrive) and Microsoft Entra ID (Azure AD) and endpoint management tools such as Microsoft Intune
• Relevant qualifications such as ITIL, CompTIA A+, Microsoft are advantageous

What We Offer:

As part of our team, you'll have the opportunity to work with other professionals, gain further knowledge and experience, and develop your career. We are offering fixed term work to support with an increased workload due to a project, alongside a phone that is permitted for personal use!

Next Steps:

If you’re ready to take the next step in your career and contribute to our mission of creating and maintaining remarkable clean and green spaces, we’d love to hear from you. Apply today and join us in making a positive impact for our team!

Please note: In accordance with our Drug & Alcohol Policy, the successful candidate will be required to undergo and pass a pre-employment drug test.