Customer Service Officer

Our Vision is a better tomorrow where all people can belong. 

As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better.

About the Centres

You will be required to work across the following sites;

• RecWest Braybrook- a four court stadium with cafe, Group Fitness and sports programs.
• RecWest Footscray- a community centre hosting health and wellness programs, a stadium and community hire.
• Moonee Valley Gymnastics- located in Essendon and is host to over 450 participants.

About the Role

This hands-on role will see you working across multiple RecWest facilities – including RecWest Braybrook, RecWest Footscray, and providing support to the Moonee Valley Gymnastics Centre – giving you a unique opportunity to experience the breadth of the sport and recreation industry.

Some of your responsibilities will include:

• Providing friendly and professional front desk service to patrons
• Handling membership and program enrolments
• Preparing and serving coffee and refreshments
• Assisting with sports setup and pack down
• Supporting the delivery of daily programs and services
• Ensuring a safe, clean, and welcoming environment for all visitors

This is a casual position with an hourly rate up to $30.45 + Super.

About You

With our focus on providing the exceptional customer experience and always providing outstanding customer service, we will be looking for someone who is energetic, can help to create a welcoming environment and enthusiastic about helping and assisting others.

You will be working alongside our other Customer Service Officers, and will also work closely with Duty Managers to ensure smooth service and running of the facility overall.

Qualifications & Experience

• HLTAID009 Provide Cardiopulmonary Resuscitation
• HLTAID011 Provide First Aid
• Previous experience in a similar role will be advantageous

At the Y Victoria, we are committed to empowering all Children and Young People to feel safe and be safe. As such, we ensure that all of our candidates are appropriately screened (including police check, working with children check and reference checks). To learn more about our commitment to safeguarding children and young people visit victoria.ymca.org.au

Benefits

At the Y Victoria, we value our people. Working for us means you’ll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as:

• Flexible working and rostering arrangements
• Opportunities for career development and growth
• Free access to gyms, recreation, and aquatics centres across the state
• Free access to the Virtual Y – online health and wellness

How to Apply

Working for the YMCA is a rewarding and challenging experience for those with a positive attitude, zest for life and who seek to contribute to the bigger picture. If this is you, click the Apply button now.

Y Victoria is an equal opportunity employer committed to diversity and social inclusion. We warmly welcome applications from individuals of all backgrounds.

Y Victoria are proud to be a 2025 Circle Back Initiative Employer, we commit to respond to every applicant.