Customer Service Officer & Pool Lifeguard- North Melbourne Recreation Centre

Our Vision is a better tomorrow where all people can belong. 

As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better.

About the Centre

The North Melbourne Recreation Centre (NMRC) is an important community facility, managed by YMCA Victoria in partnership with City of Melbourne. The Centre is designed to provide the local community with a range of recreational, social, cultural and educational experiences. In addition to the Recreation Centre, the Centre Manager will also oversee the management and operation of the North Melbourne Outdoor (Seasonal) Pool (NMOP). The pool is located approximately 200m from the Recreation Centre.

About the Role

As a Customer Service Officer, you will be greeting members, responding to enquiries via email, phone or in-person, as well as performing general but important administrative tasks. Our Customer Service Officer's always put the customer experience at the forefront of all interactions with people within the community. Some of your responsibilities will include:

• Provide customers with sales solutions when enquiring about memberships and programs
• Conduct centre tours with prospective members
• Follow up customers and members as required
• Promote available programs and services
• Accurately receipt, process and balance customer payments

This is a casual position with a starting hourly rate of up to $33.05 per hour + Superannuation + Y Benefits.

Please note- you must have Pool Lifeguard qualifications to be considered for this role due to centre requirements.

About You

With our focus on providing the exceptional customer experience and always providing outstanding customer service, we will be looking for someone who is energetic, can help to create a welcoming environment and enthusiastic about helping and assisting others.

You will be working alongside our other Customer Service Officers, and will also work closely with Duty Managers to ensure smooth service and running of the facility overall.

Qualifications & Experience

• Aquatic Pool Lifeguard Certificate
• HLTAID009 Provide Cardiopulmonary Resuscitation
• HLTAID011 Provide First Aid

Benefits

At the Y Victoria we value our people. Working for us means you’ll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as:

• Flexible working and rostering arrangements
• Opportunities for career development and growth
• Free access to gyms, recreation, and aquatics centres across the state
• Free access to the Virtual Y – online health and wellness

Commitment to Child and Young People Safety

YMCA Victoria (the Y) has robust policies and practices to prevent harm to children and young people. The Y is committed to identifying and removing potential risks and hazards. All positions are subject to a satisfactory Police Check, Working with Children Check and a pre-employment medical declaration prior to commencement.

How to Apply 

If this is you, click Apply now and your expression of interest will be shared with the team at the location of your choice. 

Y Victoria is an equal opportunity employer committed to diversity and social inclusion. We warmly welcome applications from individuals of all backgrounds. 

Y Victoria are proud to be a 2026 Circle Back Initiative Employer, we commit to respond to every applicant.