Member Engagement Marketing Specialist | rebel

Ready to create marketing that feels personal, relevant and genuinely meaningful? As our Member Engagement Marketing Specialist, you'll play a key role in bringing our loyalty and personalisation strategy to life, designing engaging customer experiences that drive loyalty, increase lifetime value, and keep our members coming back for more. You'll blend creativity with customer insight, developing targeted campaigns and content that connect with millions of members across multiple channels.

What You'll Be Doing

• Create and execute personalised member engagement campaigns across EDM, SMS and CRM channels to drive member growth, retention and engagement.
• Develop compelling customer content, offers and communications that support loyalty programs, product launches and key marketing campaigns.
• Use customer insights and data to define target audiences, optimise campaign performance and improve member experiences.
• Collaborate with Marketing, eCommerce, Merchandise, CRM and Design teams to deliver seamless and effective customer journeys.
• Monitor, analyse and report on campaign performance, translating insights into actionable recommendations that drive results.
• Identify opportunities to enhance personalisation capabilities, customer engagement and loyalty outcomes across the member lifecycle.

What We're Looking For

• A proactive self-starter who enjoys taking ownership, solving problems and turning ideas into action.
• 3+ years’ experience in CRM, loyalty or member engagement marketing, with an understanding of how personalised customer experiences drive engagement and commercial outcomes.
• Strong relationship-building and stakeholder management skills, with the ability to collaborate effectively across multiple teams and business functions.
• A naturally curious and data-driven mindset, using customer insights to uncover opportunities and continuously improve campaign performance.
• Exceptional organisational skills, capable of managing multiple campaigns, deadlines and moving parts in a fast-paced environment.
• A keen eye for detail and a commitment to delivering accurate, polished and impactful customer communications every time.

Why Join Us? At Super Retail Group, our purpose is to inspire and equip everyone to live their passion every day! 

• Make a real impact by influencing how millions of members engage with one of Australia's most recognised retail brands.
• Facilitate end-to-end campaigns from strategy and content creation through to execution, reporting and optimisation.
• Blend creativity and analytics in a role that combines customer insights, personalisation and commercial outcomes.
• Work flexibly with our hybrid model working, part time in office for collaboration part time at home for focus.
• Grow your career within rebel and Super Retail Group, a business committed to customer obsession, innovation and continuous development.

If you're passionate about loyalty marketing, customer engagement and creating personalised experiences that drive meaningful customer connections, we'd love to hear from you. Apply now!

Our Commitment to Inclusion: At Super Retail Group, we are proud to be an equal opportunity employer. We celebrate diversity and recognise the value that a culture of inclusion brings to our workplace and to our customer experiences.