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Guest Relations Manager

  • Sydney CBD, NSW 2000 Full Time - Permanent 55K - 60K per annum
  • Customer Relations
  • Front Desk
  • Guest Relations
  • Guest Service Agent (GSA)
  • Front Office Supervisor
  • Guest Service Manager
  • Front Office Receptionist
  • Customer Service
  • Relationship Manager

Apply

  • Job no: RFR6X
  • Rarely available unique career role
  • Global hospitality company
  • Supportive team – great hours

Hotel snapshot

With traditional heritage architecture and a vintage sandstone façade, the Radisson Blu Plaza Hotel Sydney welcomes guests to experience a sumptuous stay in the civic heart of the CBD. Once home to the Fairfax newspaper empire and the prestigious Bank of New South Wales, this historical building now accommodates business travelers and holiday guests from all over the world in their 364 rooms.

The role

Your new role will report to the Front Office Manager and will be an integral part of our unique customer service experience. The Guest Relations Manager delivers memorable moments during all phases of our guests’ stay. You will take care of special requests and personal preferences of our loyal Radisson Rewards members. You will champion the responses to guest feedback received through multiple channels. 

About you

To achieve our goals we seek a professional and customer focused individual who possesses the below:

  • Exceptional English written and spoken communication skills
  • Administration skills including Microsoft Office and a PMS system such as Opera
  • Familiarity with Review Pro is a plus
  • Ability to occasionally cover Duty Manager shifts
  • Passion for exceeding guest expectations

 Support

You will be supported by the Front Office Manager, Assistant Front Office Manager and a small team of Duty Managers. You will also closely work with the team in One Touch (communications). The team will look after your initial training and you will also attend a 1.5 day orientation program with Human Resources. After passing your 90-day training period you will be invited to experience a complimentary guest stay.

Good to know

Hours are dependent upon business needs however shifts are either 11:00 to 19:00 or 08:00-16:00 Monday - Friday with flexibility to work weekends if required. You will be able to wear your own business attire and we will provide dry cleaning. After 3 months you will also be eligible for discounted, global, accommodation rates for yourself, friends and family. Meals are available for $3 in our fully catered staff canteen.

Salary

$58,000 + super + dry cleaning + $3 lunch

  • Published on 12 Sep 2019, 3:52 AM