Team Lead - ColombiaHybrid

About Quartex

Quartex delivers the indispensable tools our customers need to move and house their workforce, protect people and places from harm, and reduce their risks of operation.

We help large and growing companies in asset-intensive industries move and manage their people safely while protecting their licence to operate. From flight scheduling and accommodation, to permitting, disclosures and resource governance, our customers have everything they need to Run Every Site Right.

We are proud to be the preferred choice of energy and resources sector majors at home and across North America, South America, Africa and beyond.

At Quartex, you’ll join a collaborative, forward-thinking environment where your ideas are valued, your growth is supported, and your impact truly matters. Here’s what you can look forward to:

• Wellbeing first - confidential mental health support and access to a comprehensive Wellbeing Centre, offering resources for fitness, nutrition, mindfulness, and financial health.
• Work your way – enjoy flexible hours, hybrid working, floating holidays and location flexibility.
• Family support – with parental leave and flexibility, we support our people balance career growth with family life.
• Perks that matter – corporate benefits including gym discounts, novated leasing, and exclusive savings with popular brands.
• A values-led culture- where team contributions are recognised, and your career growth is championed.

About the role

We are seeking an Application Support Team Lead (Latin America) to join our team. In this role, you’ll play a key part in leading regional Level 1 and Level 2 support operations while providing advanced technical oversight and structured escalation management

You’ll drive high-quality customer outcomes by strengthening regional capability, improving operational stability, and ensuring alignment with global service standards and SLAs

You’ll thrive if you enjoy solving complex technical problems, leading and developing people, working cross-functionally, and delivering meaningful customer impact in a fast-paced support environment.

As our newest Application Support Team Lead, you’ll:

• Lead day-to-day Level 1 and Level 2 support operations across the Latin America region, ensuring SLA adherence and service excellence
• Act as the primary escalation point for complex or high-impact cases, overseeing structured troubleshooting and root cause analysis
• Coach, mentor, and develop Application Support Analysts through regular 1:1s, performance reviews, and capability uplift initiatives
• Collaborate with Product, Technology, Customer Success, and Sales to drive coordinated customer outcomes and continuous service improvement

What You’ll Bring

We’re looking for someone who is a strong people leader with a customer-first mindset and a structured, solutions-oriented approach to problem solving. You’re confident navigating complex technical issues, communicating clearly across stakeholders, and balancing operational oversight with hands-on troubleshooting.

You’ll also bring:

• 3+ years in application support (or 5+ years hands-on experience using Quartex software), including Level 2 troubleshooting and root cause analysis
• Demonstrated experience mentoring or leading support staff within a distributed or global environment
• Strong escalation governance capability and understanding of structured support frameworks (e.g., ITIL)
• Excellent written and verbal communication skills in English (Spanish highly regarded)

Why You’ll Love Working Here

At Quartex, we know even minor issues can lead to major problems in the industries we serve. That’s why we’re driven to help our customers get better insights, take smarter actions, and see stronger results.

You’ll join a team that:

• Focuses on our customer, tailoring solutions for real impact.
• Builds to be useful & useable, with practical, reliable software.
• Collaborates to innovate, working alongside customers to refine and enhance our products.
• Stays grounded, with a deep understanding of the sectors we serve.

Next Steps

Ready to help our clients Run Every Site Right™ and grow your career while doing it? Click Apply to send us your CV.

As a Circle Back Initiative employer, we commit to responding to every applicant, because your time and application matter.