Application Support Analyst - ColombiaHybrid

About Quartex

Quartex delivers the indispensable tools our customers need to move and house their workforce, protect people and places from harm, and reduce their risks of operation.

We help large and growing companies in asset-intensive industries move and manage their people safely while protecting their licence to operate. From flight scheduling and accommodation, to permitting, disclosures and resource governance, our customers have everything they need to Run Every Site Right.

We are proud to be the preferred choice of energy and resources sector majors at home and across North America, South America, Africa and beyond.

At Quartex, you’ll join a collaborative, forward-thinking environment where your ideas are valued, your growth is supported, and your impact truly matters. Here’s what you can look forward to:

• Wellbeing first - confidential mental health support and access to a comprehensive Wellbeing Centre, offering resources for fitness, nutrition, mindfulness, and financial health.
• Work your way – enjoy flexible hours, hybrid working, floating holidays and location flexibility.
• Family support – with parental leave and flexibility, we support our people balance career growth with family life.
• Perks that matter – corporate benefits including gym discounts, novated leasing, and exclusive savings with popular brands.
• A values-led culture- where team contributions are recognised, and your career growth is championed.

About the role

We are seeking a Level 1 Application Support Analyst (Global Support Services) to join our team. In this role, you’ll play a key part in triaging, diagnosing, and resolving customer cases while ensuring accurate prioritisation and SLA adherence

You’ll help deliver a consistent, high-quality customer experience through clear communication, effective documentation, and seamless escalation when required within a global support environment

You’ll thrive if you enjoy solving technical problems, working cross-functionally, managing competing priorities, and delivering meaningful customer outcomes.

As our newest Level 1 Application Support Analyst, you’ll:

• Provide first-line support, triaging and documenting cases in line with service standards and SLAs
• Resolve customer issues at first contact where possible, or escalate appropriately to Level 2/3 support
• Deliver a high-quality customer experience through clear communication and expectation management
• Collaborate with Customer Success, Sales, Product, and Technology teams to support positive customer lifecycle outcomes

What You’ll Bring

We’re looking for someone who is customer-focused, proactive, and detail-oriented, with strong communication skills and a structured approach to problem solving. You take ownership of your work, collaborate effectively, and know when to escalate to ensure the best customer outcome.

You’ll also bring:

• 2+ years in application support (or 3+ years hands-on experience with Quartex software)
• Strong verbal and written communication skills
• Solid understanding of IT concepts and analytical troubleshooting capability
• Ability to prioritise workload and operate within structured support frameworks (ITIL desirable)

Why You’ll Love Working Here

At Quartex, we know even minor issues can lead to major problems in the industries we serve. That’s why we’re driven to help our customers get better insights, take smarter actions, and see stronger results.

You’ll join a team that:

• Focuses on our customer, tailoring solutions for real impact.
• Builds to be useful & useable, with practical, reliable software.
• Collaborates to innovate, working alongside customers to refine and enhance our products.
• Stays grounded, with a deep understanding of the sectors we serve.

Next Steps

Ready to help our clients Run Every Site Right™ and grow your career while doing it? Click Apply to send us your CV.

As a Circle Back Initiative employer, we commit to responding to every applicant, because your time and application matter.