Application Support Analyst - ColombiaHybrid

About Quartex

Quartex delivers the indispensable tools our customers need to move and house their workforce, protect people and places from harm, and reduce operational risk.

We help large and growing companies in asset-intensive industries safely manage their people and operations while protecting their licence to operate. From flight scheduling and accommodation, to permitting, disclosures and resource governance, our customers have everything they need to Run Every Site Right™.

We are proud to be the trusted partner of leading energy and resources companies across Australia, North America, South America, Africa and beyond.

Why Join Quartex?

At Quartex, you’ll be part of a global team working on meaningful, real-world challenges, with the flexibility to work in a way that suits you.

Here’s what you can expect:

• Hybrid working – enjoy the flexibility to work from home or from a modern, fully equipped office environment.
• Modern office facilities – access professional, Grade A office spaces in prime locations, designed for comfort, productivity and collaboration, with reliable infrastructure, secure systems, and dedicated support teams.
• Work-life balance – flexible working arrangements that help you manage your time and personal commitments.
• Global exposure – collaborate with international teams and build experience with a global software company.
• Career growth – develop your skills and grow with a scaling business supporting global clients.
• Supportive culture – a collaborative team where your ideas are valued and your contributions make an impact.

About the role

We are seeking a Application Support Analyst to join our team. In this role, you’ll play a key part in triaging, diagnosing, and resolving customer cases while ensuring accurate prioritisation and SLA adherence

You’ll help deliver a consistent, high-quality customer experience through clear communication, effective documentation, and seamless escalation when required within a global support environment

You’ll thrive if you enjoy solving technical problems, working cross-functionally, managing competing priorities, and delivering meaningful customer outcomes.

As our newest Application Support Analyst, you’ll:

• Provide first-line support, triaging and documenting cases in line with service standards and SLAs
• Resolve customer issues at first contact where possible, or escalate appropriately to Level 2/3 support
• Deliver a high-quality customer experience through clear communication and expectation management
• Collaborate with Customer Success, Sales, Product, and Technology teams to support positive customer lifecycle outcomes

What You’ll Bring

We’re looking for someone who is customer-focused, proactive, and detail-oriented, with strong communication skills and a structured approach to problem solving. You take ownership of your work, collaborate effectively, and know when to escalate to ensure the best customer outcome.

You’ll also bring:

• 2+ years in application support (or 3+ years hands-on experience with Quartex software)
• Strong verbal and written communication skills
• Solid understanding of IT concepts and analytical troubleshooting capability
• Ability to prioritise workload and operate within structured support frameworks (ITIL desirable)

Why You’ll Love Working Here

At Quartex, we know even minor issues can lead to major problems in the industries we serve. That’s why we’re driven to help our customers get better insights, take smarter actions, and see stronger results.

You’ll join a team that:

• Focuses on our customer, tailoring solutions for real impact.
• Builds to be useful & useable, with practical, reliable software.
• Collaborates to innovate, working alongside customers to refine and enhance our products.
• Stays grounded, with a deep understanding of the sectors we serve.

Next Steps

Ready to help our clients Run Every Site Right™ and grow your career while doing it? Click Apply to send us your CV.

As a Circle Back Initiative employer, we commit to responding to every applicant, because your time and application matter.