Senior Application Support Analyst - PhilippinesHybrid

About Quartex

Quartex delivers the indispensable tools our customers need to move and house their workforce, protect people and places from harm, and reduce their risks of operation.

We help large and growing companies in asset-intensive industries move and manage their people safely while protecting their licence to operate. From flight scheduling and accommodation, to permitting, disclosures and resource governance, our customers have everything they need to Run Every Site Right.

We are proud to be the preferred choice of energy and resources sector majors at home and across North America, South America, Africa and beyond.

At Quartex, you’ll join a collaborative, forward-thinking environment where your ideas are valued, your growth is supported, and your impact truly matters. Here’s what you can look forward to:

• Wellbeing first - confidential mental health support and access to a comprehensive Wellbeing Centre, offering resources for fitness, nutrition, mindfulness, and financial health.
• Work your way – enjoy flexible hours, hybrid working, floating holidays and location flexibility.
• Family support – with parental leave and flexibility, we support our people balance career growth with family life.
• Perks that matter – corporate benefits including gym discounts, novated leasing, and exclusive savings with popular brands.
• A values-led culture- where team contributions are recognised, and your career growth is championed.

About the role

We are seeking a Senior Application Support Analyst (Level 2) to join our team. In this role, you’ll play a key part as the first escalation point for complex issues requiring deeper product, configuration, integration, and data investigation

You’ll protect service quality and enterprise commitments through structured troubleshooting, defect validation, and SLA-aligned case management, while strengthening the capability of the global support function

You’ll thrive if you enjoy solving complex technical problems, working cross-functionally with Product and Engineering, mentoring others, and delivering meaningful customer outcomes.

As our newest Senior Application Support Analyst, you’ll:

• Manage and resolve complex cases escalated from Level 1 using structured diagnostic methods
• Perform advanced troubleshooting across application behaviour, configuration, integrations, and data-related issues
• Validate defect conditions and prepare clear technical evidence for Level 3/Engineering when code or schema changes are required
• Mentor Level 1 Analysts and contribute to knowledge management and service improvement initiatives

What You’ll Bring

We’re looking for someone who is analytical, detail-oriented, and customer-focused, with a structured approach to problem solving and escalation discipline. You communicate clearly with both technical and non-technical stakeholders and take ownership of complex issues through to resolution.

You’ll also bring:

• 3+ years’ experience in application or SaaS support (or 5+ years hands-on with Quartex software)
• Strong SQL and database diagnostic capability
• Solid understanding of IT concepts, troubleshooting methodologies, and SLA governance
• Ability to mentor staff and document knowledge effectively within a structured support framework (ITIL desirable)

Why You’ll Love Working Here

At Quartex, we know even minor issues can lead to major problems in the industries we serve. That’s why we’re driven to help our customers get better insights, take smarter actions, and see stronger results.

You’ll join a team that:

• Focuses on our customer, tailoring solutions for real impact.
• Builds to be useful & useable, with practical, reliable software.
• Collaborates to innovate, working alongside customers to refine and enhance our products.
• Stays grounded, with a deep understanding of the sectors we serve.

Next Steps

Ready to help our clients Run Every Site Right™ and grow your career while doing it? Click Apply to send us your CV.

As a Circle Back Initiative employer, we commit to responding to every applicant, because your time and application matter.