Rental Workshop Technician

The Workshop Technician will perform routine maintenance and repairs on ski and snowboard equipment, including tuning, waxing, edging, and base repairs - for Pure Tūroa rental and guest equipment. 

Key Accountabilities:

Operational

● Ensure all tasks have been completed thoroughly, in a timely manner and that quality standards are maintained at a high level. Including but not limited to;

o Perform routine maintenance and repairs on ski and snowboard equipment, including tuning, waxing, edging, and base repairs.

o Maintain accurate records of equipment repairs and service history.

o Conduct thorough inspections of equipment to identify any issues or damage, and ensure all repairs meet quality standards.

o Provide professional and knowledgeable assistance to guests, assessing their equipment needs and recommending appropriate services.

o Manage inventory of repair materials and tools, ensuring adequate supplies are available to meet demand.

● Ensure all work areas are clean and tidy.

● Ensure all equipment and tools are competently operated, properly maintained, cleaned, and stored appropriately.

● Adhere to health and safety standards, at all times.

● Collaborate with team members to achieve departmental goals.

● Provide up-to-date and accurate information to guests on Turoa ski area and the local area.

● Deal with complaints, compliments and suggestions in a professional manner. 

Work Experience and Qualifications:

● Demonstrated success in a similar role is essential, including sound experience in the use of ski and snowboard servicing machinery is essential.

● NZQA Level 4 Certificate, or a higher qualification in Snowsports Equipment (or equivalent international qualification) is preferred.

● Experienced in a fast paced and high pressure environment.

Personal Qualities:

● Dedicated to excellence in guest service.

● Exceptional communication skills with a professional and helpful approach.

● Confidence and openness, an ability to build trust and positive working relationships.

● High energy levels and a drive for success, able to adjust plans and priorities as needed to respond to changing conditions.

● Punctual and reliable, with a flexible approach to work schedules (including weekend and holiday work, and night shifts as required during peak ski season).

● A strong commitment to operational excellence and safe working practices.

● Passion for skiing, snowboarding and/ or the mountain environment.