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Outage & Customer Service Coordinator

  • LocationNew Plymouth, Taranaki - New Zealand
  • Work TypeFull time
  • Positions1 Position
  • Applications Close AtClosed a month ago
    Never published
  • Customer Service
  • Dispatcher
  • Customer Service Representative
  • Job no: XHK3M

Outage & Customer Service Coordinator

New Plymouth

The Outage and Customer Service Team is responsible for managing fault restoration to consumers, handling general enquiries, information requests and emergency calls from the public and emergency services. They provide retailer interface for network faults, interface with network controllers in order to manage hazards and dispatch work to field service crews (via radio, phone and bespoke SCADA platform based outage management system). They are also responsible for managing other various databases and registers.

To successfully fill this role you will need:

  • Excellent communication skills with a focus on providing superior customer service
  • A high degree of computer literacy, in particular the Microsoft suite, together with knowledge of integrated IT systems
  • The ability to interpret and pass on technical information to field staff
  • The ability to gain an understanding of electricity and gas network hardware and systems i.e. transformers, feeders, sub stations and gas gates
  • Strong organisational and administration skills
  • A team focus
  • The ability to work under pressure and multi task i.e. during storms
  • To be prepared to work rostered hours (between the span of hours 6.30am to 11pm) and weekend work on a rotational basis.

Applications close: Friday 1 October 2021

At Powerco, we believe that diversity is our superpower. We want our workforce to reflect the communities that we serve – gender, age, ethnicity, disability, working preferences, gender identity, sexuality, education, background, upbringing… we value and celebrate it all. We are committed to providing a safe space where people can bring their whole selves to work and feel like they belong. 

If you encounter accessibility barriers in this application process or if you have access needs and require support or adjustments to participate equitably in the recruitment process, please phone 0800 769372 or email


  • Closed a month ago - 01 Oct 2021