Service Desk Analyst (IT Support)

Service Desk Analyst (IT Support)

Palmerston North

Are you passionate about providing a great experience? Understand that delighting our people with great service while provisioning them with the tools they need or fixing what isn’t working is critical to Powerco achieving its goals?

About us

Our purpose is to connect communities. It’s at the heart of everything we do as we serve our customers now and into the future. At Powerco, we’re passionate about doing mahi that keeps over 1.1 million customers connected and enables energy choices as we support Aotearoa on the journey to a low-carbon future. 

Ngā Tikanga - Our Way, is what guides us to achieve our purpose and ensures we’re better together, work smarter, proud to be here, and future focused in how we work together with each other, our communities, and industry stakeholders.

About the role

As a Service Desk Analyst at Powerco, you’ll be energised by providing anyone who contacts the Service Experience team with a positive and productive experience. Focused on outcomes rather than transactions, you’ll seek opportunities to improve the experience of those you interact with and support better outcomes for the Business Transformation (BT) team.

BT is purpose-driven and a place where development, growth and collaboration are valued. Our people are trusted to make good decisions that result in positive impact and delivery of results.

Skills & Experience

To successfully carry out the role, you will:

• ​Delight our people with a great experience.
• Ensure Powerco colleagues are provisioned with the tools people need from day one (and ongoing)
• Provide effective and efficient IT technical support.
• Communicate, prioritise, escalate, and resolve incidents and requests.
• Ensure knowledge is captured, documented, and used to aid resolution of Incidents and Service requests as timely as possible.
• Identify efficiency improvements to team practises, processes, and systems.

Our investment in you

• Working with an amazing, supportive, and fun team - even if we do say so ourselves…
• All the usual stuff, but way better – 4% Kiwi Saver, ability to buy extra leave, paid volunteer days, free fruit in the office, free Life and Medical Insurance.
• As much development as you can handle!

Applications close: Tuesday 21 May 2024

Our ability to get the best out of people is what sets Powerco apart. We realise that candidates – especially from underrepresented and neurodiverse backgrounds – often won’t apply for roles unless they meet ALL the criteria. We encourage anyone who shares our passion for connecting communities to apply for any role that aligns to your strengths and interests. We will provide a safe space where you can bring your whole self to work and thrive. 

If you would benefit from support or adjustments in order to participate equitably in the recruitment process, please phone 0800 769372 or email kiaora@powerco.co.nz