Customer Consultant

Customer Consultant

📍 Wellington CBD & New Plymouth

🕐 Permanent - Full-time

We’re looking for an all-round customer experience superstar! 

Providing an outstanding customer experience is our highest priority. If you are passionate about finding ways to surprise and delight customers, are experienced in navigating a number of technical systems and processes, and can multi-task, we’re keen to hear from you!

We are looking for someone who is:

• Experienced in providing exceptional customer service
• A natural problem-solver and quick learner
• A Passionate team player
• Call centre experience would be an advantage but not essential.

 What’s in it for you?

• Hybrid working environment
• Great office environment, team culture & social activities
• Health and Wellness – flu vaccinations, access to regular health checks, fruit in the office, work/life balance initiatives
• Healthcare scheme - Medical insurance package
• Awesome central location close to the capital’s best cafés, shopping, eats and bars

More about the role

The Powerco Customer Hub is the central point for all customer queries, coordinating customer connection processes, and delivering outstanding customer service at each point to ensure an amazing customer experience.

Powerco Customer Consultants ensure that our customers, through calls, webchat, emails and web enquiries to have a seamless, stress-free, experience every time they interact with us. You will be managing a range of customer queries and requests, providing an experience that is focused on quality vs quantity, and supporting our wider teams to deliver on contracts and specialised projects.

In your day to day work you will be:

• Supporting customers via different channels – calls, emails, texts, & webchat
• Arranging, managing and coordinating project work requests from job creation to closure
• Quality checking documentation and data from our contractors
• Using systems such as SAP, Salesforce, ArcGIS and CWMS (experience in these systems isn’t required)
• Building strong relationships with contractors, gas billing companies, gasfitters, and internal teams

If you’re a passionate team player, Apply now!  You might just be exactly what we’re looking for!

Applications close: Wednesday 13 August 2025

Our ability to get the best out of people is what sets Powerco apart. We realise that candidates – especially from underrepresented and neurodiverse backgrounds – often won’t apply for roles unless they meet ALL the criteria. We encourage anyone who shares our passion for connecting communities to apply for any role that aligns to your strengths and interests. We will provide a safe space where you can bring your whole self to work and thrive. 

📅 Applications close: Wednesday 13 August 2025

Our ability to get the best out of people is what sets Powerco apart. We realise that candidates – especially from underrepresented and neurodiverse backgrounds – often won’t apply for roles unless they meet ALL the criteria. We encourage anyone who shares our passion for connecting communities to apply for any role that aligns to your strengths and interests. We will provide a safe space where you can bring your whole self to work and thrive.  

If you would benefit from support or adjustments in order to participate equitably in the recruitment process, please phone 0800 769372 or email kiaora@powerco.co.nz