Customer Consultant

Customer Consultant

Wellington CBD

We’re looking for an all-round customer experience superstar! 

Providing an outstanding customer experience is our highest priority. If you are passionate about finding ways to surprise and delight customers, are experienced in navigating a number of technical systems and processes, and can multi-task, we’re keen to hear from you!

We are looking for someone who is:

• Experienced in providing exceptional customer service
• A natural problem-solver and quick learner
• A Passionate team player
• Call centre or Energy industry experience would be an advantage but not essential.

What’s in it for you?

• Awesome central location close to the capital’s best cafés, shopping, eats and bars
• Great office environment, team culture & social activities
• Health and Wellness – flu vaccinations, access to regular health checks, fruit in the office, work/life balance initiatives
• Life and Medical insurance cover.

More about the role

The Powerco Customer Hub is the central point for all customer queries, coordinating customer connection processes, and delivering outstanding customer service at each point to ensure an amazing customer experience.

As a Customer Consultant you’ll be part of our customer team who take inbound calls from gas and electricity customers. To provide outstanding customer service, you'll need to collaborate with people from different areas of the business, do what you say you’re going to do, always be looking for ways to make life a little better for our customers, and communicate clearly.

In your day to day work you will be:

• Supporting customers via different channels – calls, emails, texts, and webchat
• Arranging, managing and coordinating project work requests from job creation to closure
• Quality checking documentation and data from our contractors
• Using systems such as SAP, Salesforce, ArcGIS and CWMS (experience in these systems isn’t required)
• Building strong relationships with contractors, gas billing companies, gasfitters, and internal teams

About us

At Powerco, we bring electricity and gas to over 900,000 customers across the North Island. We’re passionate about doing mahi that keeps over 1.1 million customers connected and enables energy choices as we support Aotearoa on the journey to a low-carbon future. Our purpose is to connect communities. It’s at the heart of everything we do as we serve our customers now and into the future.

Ngā Tikanga - Our Way, is what guides us to achieve our purpose and ensures we’re better together, work smarter, proud to be here, and future focused in how we work together with each other, our communities, and industry stakeholders.

Applications close: Friday 16 June 2023

Our ability to get the best out of people is what sets Powerco apart. We realise that candidates – especially from underrepresented and neurodiverse backgrounds – often won’t apply for roles unless they meet ALL the criteria. We encourage anyone who shares our passion for connecting communities to apply for any role that aligns to your strengths and interests. We will provide a safe space where you can bring your whole self to work and thrive. 

If you would benefit from support or adjustments in order to participate equitably in the recruitment process, please phone 0800 769372 or email kiaora@powerco.co.nz