Applications Support Specialist
New Plymouth
Here at Powerco, we're busy keeping the lights on and gas flowing to more than 430,000 homes, businesses and organisations across the North Island. If you're an experienced IT professional looking for your next challenge, it's time to join the fast-paced, exciting company that powers NZ's largest electricity distribution network.
About the role
The purpose of the Applications Support Specialist role is to support, improve and enhance Powerco's Business Applications. You will be the escalation for our Service Experience Team and provide second/third level support for both Incident and Service Requests.
Our Business Transformation team is purpose-driven and a place where development, growth and collaboration are valued. Our people are trusted to make good decisions that result in positive impact and delivery of results. It is the responsibility of our Lead team to embrace and exemplify our identity.
Skills & Experience
To successfully carry out the role, you will need to:
- Have a focused, can-do attitude and can work autonomously
- Demonstrate experience in a similar role, e.g providing support for Billing systems, SharePoint, GIS with skills in SQL, JSON, Active Directory and monitoring systems
- Proactively identify continuous improvement opportunities for existing business practices, including systems and processes
- Automate repeatable processes where possible
- Create Knowledge sharing articles, documentation, troubleshooting guides and training material for peers, other BT teams or our business stakeholders
- Enjoy developing and maintaining positive relationships with vendors and key stakeholders
Our investment in you
- Loads of flexibility – we embrace hybrid working so if you’d like to work a few days a week from home (or the beach) – that’s fine by us.
- All the usual stuff, but way better – 4% Kiwi Saver, ability to buy extra leave, paid volunteer days, free fruit in the office, amazing Parental Leave entitlements, free Life and Medical Insurance – I know right!?
- As much development as you can handle!
- Working with an amazing, supportive, and fun team - even if we do say so ourselves…
Applications close: Thursday 18 August 2022
Our ability to get the best out of people is what sets Powerco apart. We realise that candidates – especially from underrepresented and neurodiverse backgrounds – often won’t apply for roles unless they meet ALL the criteria. We encourage anyone who shares our passion for connecting communities to apply for any role that aligns to your strengths and interests. We will provide a safe space where you can bring your whole self to work and thrive.
If you would benefit from support or adjustments in order to participate equitably in the recruitment process, please phone 0800 769372 or email kiaora@powerco.co.nz