Outage & Customer Service Coordinator
New Plymouth
The Outage and Customer Service Team is responsible for managing fault restoration to consumers, handling general enquiries, information requests and emergency calls from the public and emergency services. They provide retailer interface for network faults, interface with network controllers in order to manage hazards and dispatch work to field service crews (via radio, phone and bespoke SCADA platform based outage management system). They are also responsible for managing other various databases and registers.
To successfully fill this role you will need:
- Excellent communication skills with a focus on providing superior customer service
- A high degree of computer literacy, in particular the Microsoft suite, together with knowledge of integrated IT systems
- The ability to interpret and pass on technical information to field staff
- The ability to gain an understanding of electricity and gas network hardware and systems i.e. transformers, feeders, sub stations and gas gates
- Strong organisational and administration skills
- A team focus
- The ability to work under pressure and multi task i.e. during storms
- To be prepared to work rostered hours (between the span of hours 6.30am to 11pm) and weekend work on a rotational basis.
Applications close: Sunday 17 January 2021
At Powerco, we are strong supporters of inclusion and diversity and believe that a diverse workplace adds to our ideas, solutions and overall strength. We foster a flexible working environment that is collaborative and trusted and is representative of the community which we serve. We believe that individuals thrive, and the business prospers when people have a rewarding work experience and can be themselves.
Whiria te tangata - weave the people together.