Community Rostering Coordinator

Who we are

Plena Healthcare is a national allied health provider to the Aged Care, Community and Disability industry, with over 20 years’ experience. Our physiotherapists, occupational therapists, podiatrists, speech pathologists and dietitians are passionate about the care they provide to the clients who are at the centre of everything we do. 

Every day, we work together united by a common purpose; to provide quality care so people can live healthier, happier and more independent lives. With mobile therapists based around Australia, Plena Healthcare therapists provide a pivotal difference to aged care facilities and the community with an outlook focused on collaboration, motivation, passion and inspiration. 

The Opportunity:

As a Rostering Coordinator, you will be responsible for rostering Allied Health services for consumers living in Residential Aged Care Facilities and in the Community. Come and join our wonderful team in our Norwood office, where you’ll be part of a very supportive team and an organisation that truly celebrates and values you!

You will be responsible for:

• Creating well planned and optimised rosters for clinicians within Plena Healthcare, ensuring that service delivery requirements have been achieved.
• Arranging initial assessments with new consumers after they send through a referral. This also requires confirming consumer details, funding, and initial service dates.
• Arranging ongoing appointments based on the recommendations of the clinician and the approval of the client or case manager.
• Answering general enquiries, cancellations or rescheduling requests via a shared phoneline and group email alongside other Rostering Coordinators.
• Supporting the review and assessment of the Plena Healthcare workforce and raising clinical job requisitions when needed.
• Analysing clinician availability and offering workforce resourcing commentary for National Modality Management and your line management
• Processing planned and unplanned leave requests whilst ensuring adequate service delivery is maintained.

To be successful in this role you will have:

• Excellent attention to detail. 
• Excellent customer service skills.
• Proven ability to prioritise tasks effectively.
• Demonstrated ability to meet deadlines for multiple tasks.
• A positive and collaborative attitude.
• Previous experience in a similar role within rostering and or administration would be advantageous.
• Knowledge of Allied Health would be advantageous.

Additionally, you will require:

• NDIS workers screening 
• National Police clearance 
• Right to work evidence 

Plena Perks: 

• Flexible working arrangements to support your work–life balance, including 2 days per week from home
• Supportive, team-based culture with mentoring and collaboration
• Professional development and ongoing learning opportunities
• Meaningful, values-driven work environment where your contribution matters
• Plena Health Kick — $150 allowance to support your wellbeing

We are a values-led organisation, we bring energy, act with integrity, nurture and care, we listen and connect. Our values demonstrate our commitment to our people, customers, and community, and define who we are, what we do, and how we do it. When we come together, we shine.  

We pride ourselves on being an equal opportunity employer, committed to supporting an inclusive & diverse workplace. We encourage and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people of all ages, cultural identities, gender identities and expressions & LGBTIQA+ people.