Customer Service Administrator

We are excited about the opportunity to welcome 2 new Customer Service Administrators aka Project Planners to the Plantation Homes team at our office in Springwood.

Plantation Homes is part of the Henley Properties Group and has operated as a trusted local builder since 2009. With the financial strength of our parent company, the Sumitomo Forestry Group - a 330 year-old global enterprise with $8 billion in shareholder funds - we offer long-term stability and confidence to our team, customers, and partners.

Join Our Project Planning Team

We have two exciting opportunities within our Project Planning team, each playing a vital role in supporting the customer journey from pre-site through to key handover. Both positions suit individuals who thrive in a structured environment, enjoy working collaboratively, and take pride in delivering exceptional service.

Role 1: Pre-Site Coordinator - Experienced industry experience required

• Employment Type: Full-time, ongoing
• Schedule: Monday to Friday
• Focus: Manage administrative functions during the pre-site phase, ensuring smooth preparation and coordination before construction begins.

Role 2: On-Site Coordinator - Full training provided

• Employment Type: Full-time, 12-month fixed-term contract
• Schedule: Monday to Friday
• Focus: Oversee administrative processes from site cut through to key handover, supporting operational efficiency during the build phase.

Both roles offer the opportunity to work in a dynamic team environment where attention to detail and customer service excellence are key.

Your responsibilities will include:

• Acting as a key point of contact for customers, guiding them through the building process with professionalism and empathy
• Coordinating weekly workflows and managing certification across various stages of the build
• Preparing variations, permits and documentation with accuracy and attention to detail
• Liaising with internal departments to ensure timely project progression
• Supporting internal teams by streamlining administrative processes and maintaining clear communication channels

About You

You are organised, adaptable, and have a natural ability to build rapport. Whether you are an experienced administrator or looking to develop your skills, we will provide the training and support you need. What matters most is your commitment to delivering outstanding customer service and your ability to manage multiple tasks confidently.

What We Offer

We value your contribution and want you to feel appreciated. Here are just some of the benefits:

• Exclusive discounts when you buy or build a Henley, Plantation, or Edgewater home
• Savings on everyday purchases through our supplier network and over 400 retailers
• A hybrid working model to support work-life balance
• Recognition through our KUDOS rewards programme
• An additional day off each year to recharge - our Plantation Day
• Referral bonuses for introducing great talent to our team
• Opportunities to contribute to meaningful philanthropic initiatives

Join Our Team

We are Henley, where everyone is welcome. We celebrate all cultures and know that the more diverse and inclusive we are, the better we can serve our community. We are proud to be part of the Sumitomo Forestry Group and our shared philosophy of fairness and integrity.

We look forward to welcoming you.