Home Assurance Coordinator

About Us

At Plantation Homes, we know the journey doesn’t end at handover - it’s just the beginning. We’re proud to be part of the Henley Properties Group and the Sumitomo Forestry Group, where diversity, inclusion, and integrity are at the heart of everything we do.

About the Role

As a Home Assurance Coordinator, you’ll be the key point of contact for our customers after they’ve moved into their new home. You’ll ensure their experience remains smooth, supported, and stress-free during the critical post-handover phase (3 weeks to 12 months after completion).

Your responsibilities will include:

• Coordinating and scheduling QA inspections and warranty jobs
• Managing pre-warranty and 12-month maintenance administration
• Supporting Home Assurance Inspectors with job allocation and follow-ups
• Liaising with customers, trades, and internal teams
• Coordinating display home and office maintenance programs

This is a dynamic, fast-paced role that blends customer service, administration, and coordination.

About You

You’re a proactive, organised individual who thrives on helping others and solving problems. You enjoy being part of a customer’s new home journey and take pride in delivering exceptional service.

You’ll bring:

• Strong administration and customer service experience
• Excellent time management and organisational skills
• Great communication and interpersonal abilities
• Confidence in multitasking and coordinating jobs
• Experience in high-volume environments (construction experience is a bonus!)
• Calmness under pressure and strong conflict resolution skills

Full training provided – if you’re eager to learn and grow, we’ve got your back!

What’s in It for You?

• Free annual skin and health checks
• Holistic Health & Wellbeing Program
• Ongoing learning and development opportunities
• Discounts when you build with us + access to 400+ retail brands via our Henley Hub

Ready to Build More Than Just Homes?

If you’re passionate about customer care and want to be part of a team that values quality, integrity, and innovation, we’d love to hear from you.

Apply now and help us create exceptional homeowner experiences - one relationship at a time.