Field Application Specialist - Sydney | Full-time | Medical Diagnostics / Life Sciences

This is an exciting opportunity to join a well-established, international organisation at the forefront of diagnostic technology. Their solutions support the detection and monitoring of a wide range of diseases, helping healthcare providers deliver better patient outcomes.

You will be part of a high-performing, collaborative team with a strong focus on technical excellence, customer engagement, and continuous improvement.

As a Field Application Specialist, you will act as the technical and scientific expert, supporting customers through training, troubleshooting, and application guidance.

Working across Sydney and surrounding areas (with travel as required), you will partner with laboratories and clinicians to ensure optimal product use and deliver a high level of customer support.

Key Responsibilities

• Provide expert technical support and application guidance to customers
• Deliver training programs, workshops, and in-service education sessions
• Support assay validation, troubleshooting, and results interpretation
• Collaborate with sales, service, and marketing teams to ensure a seamless customer experience
• Contribute clinical and technical insights to support product positioning and strategy
• Build strong relationships with laboratories and clinicians through regular engagement
• Maintain accurate documentation and reporting through CRM systems

About You

You are a confident communicator with strong scientific knowledge and a passion for supporting customers in a technical environment.

You will bring:

• A Master’s or PhD in Immunology or a related field (or equivalent experience)
• Minimum 3 years’ experience in a relevant industry, research, or application support role
• Strong technical knowledge with the ability to explain complex concepts clearly
• A customer-focused mindset with excellent interpersonal skills
• Ability to work independently and collaboratively
• Willingness to travel as required
• Full Australian working rights

What’s on Offer

• Opportunity to work with a global leader in diagnostic technology
• Collaborative and high-performing team environment
• Ongoing training and professional development
• Exposure to advanced clinical and laboratory technologies
• A role where your expertise contributes directly to improved patient outcomes

If you're ready to take the next step in your field service career, we’d love to hear from you. Apply now or for a confidential career discussion call Scott Graham on 0466 857 244.