Customer Support Officer (Claims)

(Work-From-Home - Start Immediately) (this is a casual role- please see details below)

Are you based around in Melbourne and looking for a role with real flexibility, meaningful work, and competitive hourly pay?

Our client who is a national loss adjusting firm is seeking a Customer Support Officer (Claims) to join their operations – working remotely — helping customers with utility-related claims on behalf of a local utilities’ provider.

 What You’ll Be Doing

• Be “on call” for a 2-week rostered period, handling inbound customer calls from the Utility Contractors, 24/7 via a dedicated mobile phone when an incident occurs.

·       Work with existing team members who have been managing the account for several years 

• Work collaboratively with field teams, contractors, restorers, and customers to manage incident response
• Use your problem-solving skills to triage, facilitate, communicate, escalate, and resolve issues
• Administer case recording, documentation, follow-ups, and stakeholder updates
• Travel to sites as required

Why This Role Works for You (WIFM)

• Work fully from home (equipment provided) — skip the commute
• Meaningful, community-impacting work through a respected national loss adjusting firm
• A roster structure that gives you 4 weeks off between 2-week on call periods
• Competitive hourly rate + travel / mileage allowance/laptop & mobile phone
• Autonomy in your work, with support and clear process structure
• Training and ongoing assistance provided at all times
• Ideal for people seeking flexibility or work life balance

Hourly Rate - Competitive hourly rate

What We’re Looking For — The Ideal Candidate

You might be a perfect fit if you:

·       You are a Team Player who thrives on providing positive support to customers in need and support to your colleagues and contributing to the broader goals of the company

 ·       Have experience in claims, utilities, insurance, or related fields (preferred)

• Reside in Melbourne
• Communicate clearly, empathetically, and confidently (phone & in writing)
• Can prioritise, manage competing demands, and stay calm under pressure
• Are solutions-oriented and customer-centric
• Hold a valid driver’s licence and have access to a vehicle
• Are immediately available or with minimal notice

 Start Time & Process

We need someone who can start immediately. We'll move fast — please include your availability in your application.

Please Note: Only applicants with full and unrestricted working rights in Australia will be considered. Working holiday visas are not suitable.