Team Lead Customer Service

🌍 Work with world-renowned products and services.

🕒 Permanent role with flexible hours.

💰 Competitive salary of $95,000 per annum plus super!

About Us: 

Welcome to The Perth Mint, where golden career opportunities await. 

The Perth Mint is an iconic Western Australian organisation operating on a truly global scale. Situated in East Perth for 127 years, The Perth Mint is a premier tourist destination, an award-winning exporter, and a key supplier of precious metals to markets throughout the world.

 There’s no organisation quite like it, with a variety of roles available, from engineers and chemists to artists and technicians. 

Foster your fascination and pride in our work. Get inspired every day by the world-class precious metal products we work together to refine, design, produce and then distribute all over the globe. Connect to the rich history of our industry in a workplace firmly rooted in the present — as leaders in sustainability and inclusion.

 At The Perth Mint, you’ll be supported in a diverse team where differences are celebrated and your well-being matters — striking the right work-life balance with compassionate team benefits. And if your career goals change, you’ll be empowered to change roles with training and internal mobility.

Our Benefits: 

• Competitive salaries and employee discounts
• Flexible work options available - working from home options (up to 2 days available) and options to work flexibly (9-day fortnight, compressed working week, monthly RDO etc.)
• Extended leave options including purchased leave, leave at half pay and access to pro-rata long service leave
• Opportunity to work for an endorsed WORK180 employer
• Paid parental leave and secondary carer’s leave available after 6 months service. 12 weeks paid parental leave for primary caregivers and 6 weeks paid secondary care giver’s leave
• Training and development opportunities
• Opportunities to be part of our wide and active range of Employee Resourcing Groups: Reconciliation, Gender, Culturally and Linguistically Diverse (CALD), Disability, Mental Health and Neurodiversity, and Perth Mint with Pride
• Charity and volunteer initiatives
• Income protection after an accident or illness
• Health and wellness programs, including an Employee Assistance Program, ongoing wellbeing initiatives, and workplace community building spaces
• Our full list of benefits and why we are recognised as an Endorsed Employer for Women by WORK180 can be seen on the WORK180 website

 The Opportunity:

We are seeking a passionate and experienced customer service professional to lead our Retail team and deliver exceptional experiences to visitors and customers.

As the Team Lead – Customer Service Retail, you will play a key role in leading front-line operations, coaching a high-performing team, and ensuring every customer interaction reflects excellence.

 You will also play a key role in managing customer orders, enquiries, and complaints, ensuring accuracy, efficiency, and timely resolution. With a strong focus on continuous improvement, you will identify opportunities to streamline processes and enhance the end-to-end customer journey.

 About the Role

In this leadership role, you will:

• Lead, coach and support a team of customer service professionals to deliver outstanding service
• Drive a positive, customer-focused culture aligned with organisational values
• Oversee daily retail operations, ensuring smooth and efficient service delivery
• Monitor performance and provide ongoing feedback and development opportunities
• Resolve customer enquiries and escalations in a professional and timely manner
• Collaborate with internal stakeholders to continuously improve service delivery

 About You

You are an engaging leader who thrives in a fast-paced environment and enjoys supporting others to succeed. You bring:

• Proven experience in customer service, ideally within retail or hospitality
• Demonstrated leadership or supervisory experience
• Strong communication and interpersonal skills
• A proactive, solutions-focused mindset
• The ability to manage competing priorities while maintaining attention to detail
• You are motivated by delivering exceptional service outcomes and are committed to driving continuous improvement within your team.
• Knowledge of AML/KYC regulations is advantageous, but not essential.

 So go on, make your mark. If you are excited by this role and want to join the team at the iconic Perth Mint, apply today. Part-time and flexible arrangements will be considered on an individual basis. 

Applications close on 4 July 2026. The Perth Mint reserves the right to close applications prior to this date.

 Candidates must have the right to work in Australia and pass our national security check.