Customer Relations Coordinator

This role builds strong relationships, ensures a seamless experience from pre‑settlement to post‑settlement, and supports broader customer engagement initiatives across brands and channels. 

About Us

PDG is a leading property developer with over 30 years of experience delivering high-quality, luxury developments across Melbourne. We’re passionate about creating exceptional property journeys, and that’s where you come in.

The Opportunity

We’re seeking a proactive and personable Customer Relations Coordinator to be the key point of contact for our clients. In this role, you’ll build strong relationships, guide clients from pre-settlement through post-settlement, and support broader customer engagement initiatives.

What you’ll do

• Nurture relationships across PDG and Melcorp Real Estate client databases with timely, personalised communications.
• Call and prospect clients to book appointments, share updates, and support decision-making.
• Collaborate with our Marketing team to ensure EDM campaigns are delivered smoothly and effectively.
• Assist sales staff and channel agents with appointment management and coordination.
• Liaise with local, interstate, and international sales agents and lawyers regarding contract-of-sale documentation.
• Manage the customer relations inbox and respond promptly to enquiries.
• Guide clients through pre-settlement steps and documentation.
• Support a seamless settlement handover process.
• Coordinate defect reporting, warranty support, and represent the company warmly at the display during post-settlement.

What you’ll bring

• Exceptional interpersonal skills with a warm, professional presence.
• Strong organisational skills and attention to detail; able to manage multiple priorities.
• Clear written and verbal communication; confident phone manner.
• Experience in customer relations within real estate or contracts.
• CRM proficiency and comfort with Microsoft Office; EDM experience a plus.
• Positive, approachable, and solution-focused mindset with strong problem-solving skills.

Why join us

• Meaningful work at the heart of the client journey.
• Central CBD location with modern facilities.
• Supportive team culture and opportunities for career growth.
• Excellent staff perks, including onsite gym and café.
• Work with a team that has over 30 years of experience in property development and real estate.

How to apply

Click Apply and include your CV and a short cover letter outlining your relevant experience (customer journey, settlement coordination, and stakeholder liaison).

Please note: Only shortlisted candidates will be contacted. Appointment is contingent on a valid Police Check at the candidate’s own cost.