Control Room Operator | Kaimahi i te Whare Whakamaru Pāremata

Our Security team are the friendly faces welcoming you onto the Parliamentary Precinct and play an integral role within Parliament. Our Security Group is collectively responsible for providing 24 hours per day, 7 days per week security services to members of Parliament, staff, contractors, stakeholders, visitors, and customers who work within and visit New Zealand's Parliament. The Security Group strive to be known for their professionalism and to make Parliament an open, accessible, efficient, safe, and secure place.

Mō te tūnga | About the role:

We are seeking a highly skilled and proactive Parliamentary Control Room Operator to join our team. This role is responsible for providing 24/7 security and customer services, utilising advanced security technology systems to ensure the Parliamentary Precincts remain open, accessible, efficient, safe, and secure.

• Operate Security Systems: Continuously monitor and operate CCTV, access control, video management systems, EWIS & VESDA systems, intercoms, bollards, car parks, dock ways, and roller garage doors.
• Respond to Incidents: Swiftly respond to alarm activations, breaches, unauthorised entries, and duress alarm notifications for Members of Parliament and staff.
• Customer Service: Provide exceptional customer-focused service to all stakeholders, including prompt responses to phone calls, intercoms, emails, and radio communications.
• Dispatch Security Personnel: Proactively dispatch Parliamentary Security Officers as needed.
• Maintain Logs and Reports: Keep accurate and detailed control room logs and report incidents using the online incident reporting system.
• Leadership: Occasionally act as Security Lead – Operations on an acting basis.

Tō kete | What you will bring to the role:

• Ability to work in a fast-paced environment with strong technical skills.
• Excellent communication and customer service skills.
• Ability to learn new systems quickly and adapt to changing situations.
• Strong understanding of security protocols and procedures.
• Commitment to maintaining a professional and respectful work environment.

This is a full-time permanent post working the below structure: 

2x Early Shift (0645-1630), 2x Late Shift (1245-2300), 2x Night Shift (2245-0700), 4 days off.

Please note: To be considered for this position you must be a New Zealand Citizen or Permanent Resident and able to obtain and maintain a NZ Government National Security clearance at SECRET level. Click here to check your eligibility.

The appointing base salary for this role is $63,140 - $69,248 per annum (remuneration band extends beyond the appointing salary to account for tenure progression), with relevant shift allowances. 

Me pēhea te tuku tono | How to apply:

To apply, click the 'I'm interested' button to upload your CV and any supporting applications documents. Applications close midnight, 10th April 2025. All applications must be made online. If this is not possible or to arrange a confidential kōrero, please email Jodie.taylor@parliament.govt.nz  

The Parliamentary Service and the Office of the Clerk appoint on merit and are committed to diversity and inclusion and good employer principles. We welcome applicants from all walks of life and value the experience that your point of difference brings.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process. 

Note to Recruitment Agencies: We appreciate your interest, but we are not accepting applications from recruitment agencies currently. Unsolicited CVs received without written confirmation of acceptance from Parliament's talent team will not be received and Parliamentary Service and Office of the Clerk are not responsible for any fees related to unsolicited CVs.