Customer Service Support | Kaitautoko Kiritaki

Parliamentary Service are expanding our casual Customer Service Support team, and we want to hear from you!

If you’re looking for looking for additional work to fit around your studies, school runs, or just have an interest in Parliament, this could be the role for you! 

Te tīma | The team:

Parliamentary Service supports New Zealand's democracy by providing excellent services to Members of Parliament, stakeholders, and the public. Our core values—Integrity, Manaakitanga, Accountability, Whanaungatanga, and Empowerment—guide our work, ensuring we have the best people supporting the best parliament in the world.

Mō te tūnga | About the role:

As a Customer Service Support team member, you will provide high-quality service to parliamentary staff, visitors, and the wider public. Your key responsibilities include:

• Customer Service: Be the first point of contact for internal and external calls to Parliament, facilitate visitor access to the parliamentary precinct, assist with visitor queries, and ensure efficient interactions. 
• Administrative Support: Handle general enquiries, escalate issues, and maintain accurate visitor and contact records. You’ll be a whiz around MS Suite, including Office & Teams, and be a quick learner with our internal systems. 
• Collaboration: Work effectively with various teams to ensure a seamless customer experience.

Ngā āhuatanga kei a mātou | What's in it for you?

• As this is a casual role, it’s ideal for those needing flexibility and for hours that work around you! 
• Unique Work Experience: Be part of New Zealand's democratic process and attend key events.
• Collaborative Culture: Join a team that values Manaakitanga and Whanaungatanga.

Tō kete | What you will bring to the role:

• A genuine passion for providing excellent customer service and a "can-do" attitude.
• An enthusiastic attitude toward learning new and exciting skills.
• The ability to work co-operatively and collaboratively as part of a team.
• A flexible approach, with the ability to adapt to changing priorities and tasks.
• Excellent verbal and written communication.

Me pēhea te tuku tono | How to apply:

To apply, click the 'I’m Interested' button to upload your CV and any supporting applications documents. Applications close midnight Friday 28th March 2025. All applications must be made online. If this is not possible or to arrange a confidential kōrero, please email Jodie.taylor@parliament.govt.nz  

Note: We will be screening applications as we receive them to move swiftly to interview shortly after the advert closes (depending on application numbers, this date may change).

The Parliamentary Service and the Office of the Clerk appoint on merit and are committed to diversity and inclusion and good employer principles. We welcome applicants from all walks of life and value the experience that your point of difference brings. If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.