Library Service Advisor | Kaitohutohu Ratonga Pātaka Rangahau

Join the New Zealand Parliament as a Library Services Advisor, where your expertise will help shape the future of information services within our democratic institution.

In this dynamic role, you will play a crucial part in supporting Members of Parliament and their staff by providing expert guidance on research, information management, and resource accessibility. If you thrive in a collaborative environment and are eager to contribute to the enhancement of the library services that empower our leaders and communities, we want to hear from you!

Mō te tūnga | About the role:

The purpose of the Library Service Adviser|Kaitohutohu Ratonga Pātaka Rangahau is to manage the Library’s customer service channels and workflow to ensure a responsive research service that meets the needs of the Library’s customers.

The Library Service Adviser’s role is to:

• Provide responsive customer service and allocate and manage workflow within the Research Services team.
• Establish and maintain effective customer relations and customer service channels.
• Support reporting and analytics of Library services.
• Support outreach and promotion of Library products and services.
• Contribute to a strong customer service ethos within the Library and Engagement group.

The appointing base salary for this role is $70,609 - $77,958 per annum. Appointments will be based on skills, experience and relativity (remuneration band extends beyond the appointing salary range to account for tenure progression).

Te tīma | The team:

The Parliamentary Library and Engagement Group | Te Pātaka Rangahau, te Whakapāpātanga supports Parliament through the provision of trusted library, information, research, and engagement services to members of Parliament, parliamentary staff, parliamentary agencies, and the public.

Tō kete | What you will bring to the role:

• A passion for delivering exceptional customer service.
• Strong interpersonal skills, including the ability to build rapport with key stakeholders.
• Excellent written and verbal communication abilities.
• Knowledge of New Zealand politics, government, and legislative processes.
• Ability to work under pressure.

Me pēhea te tuku tono | How to apply:

To apply, click the 'Apply Now' button to upload your cover letter & CV. Applications close 21^st October 2024. All applications must be made online. If this is not possible or to arrange a confidential kōrero, please email jodie.taylor@parliament.govt.nz.    

Please note: We will be screening applications as we receive them to move swiftly to interview shortly after the advert closes. Depending on application numbers, this date may change. You may be asked to complete a pre-interview screen via phone or video.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process. 

The Parliamentary Service and the Office of the Clerk appoint on merit and are committed to diversity and inclusion and good employer principles. We welcome applicants from all walks of life and value the experience that your point of difference brings.