IST Service & Asset Coordinator (Fixed-Term)

Mō te tīma | About the Team

The IST Customer Experience team is the engine behind how Parliament’s technology services are understood, adopted, and improved. We’re a collaborative group that turns complexity into clarity through training, documentation, process design, and knowledge sharing. We work across IST squads, project teams, and stakeholders to ensure systems are not only delivered but embraced. We’re also a fun, and friendly team that enjoys a bit of banter, and we value people who bring curiosity, and a sense of humour to their work. 

Mō te tūnga | About the Role

This is a hands-on, detail-focused role where you’ll play a key part in supporting election-related IST operations. You’ll be responsible for keeping our asset, billing, and service data accurate and aligned across systems, helping reduce risk and ensure everything runs smoothly during a high-volume, fast-moving period.

What you’ll be doing

You’ll be right at the centre of keeping our tech services accurate, connected, and running smoothly, especially during the election period.

A big part of your role is making sure our data stacks up. You’ll keep asset, service, and billing information aligned across systems so teams can trust what they’re working with.

This will see you:

• Running and supporting audits across hardware, assets, and systems
• Fixing inconsistencies and keeping ServiceNow and CRM records clean and up to date
• Checking billing and connection data so everything adds up, especially during Member transitions
• Managing service records end to end, from setup through to disconnections and reallocations

When the election hits, things ramp up. You’ll play a key role across every stage:

• Pre-election: getting data in shape, validating records, and preparing systems
• Election period: handling high volumes of real-time updates and changes
• Post-election: reconciling, cleaning up, and transitioning everything back to BAU

You’ll also work closely with IST, Finance, and Customer Experience, responding to data requests, supporting reportingand helping keep things moving when it matters most.

Tō kete | What You Will Bring

• Experience working with asset, billing, or service data
• Strong attention to detail and a focus on data integrity
• Experience with tools like ServiceNow, CRM systems, or similar
• Ability to manage high-volume, transactional work with accuracy
• Strong coordination and stakeholder engagement skills
• Good working knowledge of Microsoft 365 and reporting tools
• A proactive, organised, and solutions-focused mindset
• Ability to stay calm and focused in a fast-paced environment

Ngā āhuatanga kei a mātou | What’s in it for You?

This is a unique opportunity to be part of the election cycle—one of the most dynamic and important periods within Parliament.

You’ll join a supportive, high-performing team where your work has real impact, helping ensure services are delivered accurately and reliably at scale.

We offer flexible working arrangements, five weeks annual leave (pro-rated for fixed-term roles), and the chance to work in a meaningful environment at the heart of New Zealand’s democracy.

Please note: To be considered for this position you must be a New Zealand Citizen or Permanent Resident and able to obtain and maintain a NZ Government National Security clearance at CONFIDENTIAL level. Click here to check your eligibility. 

Ngā āhuatanga kei a mātou | What’s in it for You?

You’ll join a supportive, high-performing team where your leadership will make a real impact. We offer five weeks of annual leave, flexible working arrangements, and the opportunity to contribute to the delivery of world-class parliamentary services.

You’ll also have access to on-site facilities including a gym and pool, and the chance to work in a unique and meaningful environment at the heart of New Zealand’s democracy. This is a fixed-term role for 12 months. The salary range is $66,097 - $72,754 per annum and could extend beyond this depending on skills and experience.

Me pēhea te tuku tono | How to Apply

Applications close 11:59pm Sunday 28 June. All applications must be made online.

For more information or a confidential kōrero, contact Fredwyn.Kisona@parliament.govt.nz

Please note: We will be screening applications as they are received and may close the advert early if we find suitable candidates. Interviews will begin shortly after the advert closes. You may be asked to complete a pre-interview screen via phone or video. Applicants must hold at least a Residency class visa. 

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process. 

Note to Recruitment Agencies: We appreciate your interest, but we are not accepting applications from recruitment agencies currently. Unsolicited CVs received without written confirmation of acceptance from Parliament's talent team will not be received and Parliamentary Service and Office of the Clerk are not responsible for any fees related to unsolicited CVs.