Relationship Manager

Mō te tūnga |About the role: 

Parliamentary Service is seeking a Relationship Manager to join our Member and Support Staff team. As a Relationship Manager, you will play a pivotal role in supporting Members of Parliament and Party-Political Office people leaders throughout their parliamentary journey. This includes delivering high-quality advice on services, staffing, entitlements, and ensuring a seamless onboarding and offboarding experience. You’ll manage a portfolio of Members of Parliament and act as their trusted advisor and advocate within Parliamentary Service. 

You’ll be central to building strong working relationships, ensuring services are fit-for-purpose, and helping resolve complex issues with tact, professionalism, and a deep understanding of the unique environment we operate in. 

Key Responsibilities include: 

• Provide expert advisory support to Members of Parliament and Party-Political Office people leaders on all Parliamentary Service services and entitlements 
• Lead the onboarding, induction, and offboarding processes for Members of Parliament 
• Support Members of Parliament with their staffing – including recruitment, performance, structures, and relevant policies and procedures  
• Act as a key conduit on behalf of Members of Parliament to all services provided by Parliamentary Service - ensuring issues are escalated and resolved promptly 
• Champion an exceptional customer experience across all engagement touchpoints 
• Collaborate with internal and external stakeholders to ensure services reflect the needs of Members of Parliament 
• Building and nurturing strong, trusted relationships with Members of Parliament and Party-Political Office people leaders to foster collaboration and seamless service delivery. 

The starting base salary for this role is $111,343 annum (remuneration band extends beyond the appointing salary to account for tenure progression). 

Tō kete | What you will bring to the role: 

We’re looking for someone who can bring sound judgement, outstanding interpersonal skills, and a strong understanding of the political or public sector environment. 

 You’ll demonstrate: 

• Proven senior-level experience in advisory or relationship management roles 
• Exceptional communication, influencing, and stakeholder engagement skills 
• Strong working knowledge of government processes, policy, or parliamentary procedures 
• Customer-centric focus and ability to navigate sensitive or complex issues with care 
• Organisational agility - balancing multiple tasks while maintaining attention to detail 
• Integrity, discretion, and an understanding of the importance of non-partisan support 
• A genuine commitment to building relationships and enabling others to thrive 

 Ngā āhuatanga kei a mātou | What's in it for you? 

•  We want you to succeed here, so you'll be joining a supportive and empowering team who provide thorough one-on-one training in the role. 
• Work in an exciting and ever-changing environment where you are in the heart of democracy and a part of the action at Parliament. 
• We offer a range of benefits including 5 weeks annual leave, and access to an on-site gymnasium and pool. 

Te tīma | The team: 

In 2023, Parliamentary Service refreshed the Member and Support Staff team’s operating model. A 2024 post-implementation review confirmed its success and highlighted improvements to better support members, staff, and Party-Political Offices. Guided by this and key reports, we’re enhancing team cohesion, culture, and communication to deliver outstanding service and introduce new initiatives based on valuable feedback. 

As we continue to embed these improvements, we are excited to invite passionate professionals to join us in one of the following key roles that will play a vital part in delivering exceptional support and service across Parliamentary Service. 

Me pēhea te tuku tono | How to apply: 

To apply, click the 'I'm Interested' button to upload your CV, cover letter and complete the online application form. Applications close midnight, Monday 23 June. All applications must be made online. If this is not possible or to arrange a confidential kōrero, please email Fredwyn.Kisona@parliament.govt.nz  

The Parliamentary Service and the Office of the Clerk appoint on merit and are committed to diversity and inclusion and good employer principles. We welcome applicants from all walks of life and value the experience that your point of difference brings. 

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.  

Note to Recruitment Agencies: We appreciate your interest, but we are not accepting applications from recruitment agencies currently. Unsolicited CVs received without written confirmation of acceptance from Parliament's talent team will not be received and Parliamentary Service and Office of the Clerk are not responsible for any fees related to unsolicited CVs.