Customer Service Support | Kaitautoko Kiritaki

Join our Customer Service Centre team at Parliament! Provide exceptional service, solve problems, and engage with diverse people.

Mō te tūnga | About the Role:

Our Customer Service team are the face of Parliament! They have a very clear and easy to understand mission, that is to provide rich and meaningful connections between the public and parliament. We are not just the face of Parliament at our reception desks, and the voice of Parliament on the phone, but we are also the engine room that works behind the scenes to support our teams to provide a high-level of customer service for all our internal and external customers. No two days are ever the same and you'll get a chance to engage with a wide variance of people from all walks of life. The role is an equal mix of face-to-face customer service, and behind the scenes administration to support our systems and other teams to do their work.

We have multiple casual roles available! These roles are paid hourly, Parliamentary Service is a living wage employer.

Tō kete | What You’ll Bring:

We're looking for someone who's passionate about people, is motivated to provide an exceptional customer experience every time and can work within our collaborative and busy team. We're also looking for:

• The ability to communicate effectively with a wide range of people.
• A drive to provide warm, welcoming, excellent customer service to all.
• Resilience under pressure and an ability to deal with difficult interactions.
• An ability to adapt and learn quickly, and a positive approach to change.
• Problem solving and organisational skills.
• Confidence using MS office suite.
• Flexibility within your role and a 'can-do' attitude.

Me pēhea te tuku tono | How to apply: 

To apply, click the ‘I’m Interested’ button to upload your CV, Cover Letter and complete the online application form. 

Your cover letter will form an important part of your application - we want to know why customer service is important to you & what attracts you to this role at Parliament - this is your chance to bring your application to life!

Please note: The Seek advert will close at 12pm due to default settings; however, if you visit Careers at Parliament , the advert will remain open until midnight (12am) on the specified closing date. 

Applications close at midnight, 18th March 2026. Note this date may change due to application numbers.

All applications must be submitted online. If this is not possible, or to arrange a confidential kōrero, please email Jodie.Taylor@Parliament.govt.nz

Note: We will be screening applications as we receive them to move swiftly to interview shortly after the advert closes (depending on application numbers, this date may change). You may be asked to complete a pre-interview screen via phone or video.

The Parliamentary Service and the Office of the Clerk appoint on merit and are committed to diversity and inclusion and good employer principles. We welcome applicants from all walks of life and value the experience that your point of difference brings.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

Note to Recruitment Agencies: We appreciate your interest, but we are not accepting applications from recruitment agencies currently. Unsolicited CVs received without written confirmation of acceptance from Parliament's talent team will not be received and Parliamentary Service and Office of the Clerk are not responsible for any fees related to unsolicited CVs.