End User Services (EUS) Engineer

Mō te tīma | About the Team 

The End User Services (EUS) team plays a critical role in ensuring Members of Parliament, their staff, and the wider Parliamentary community have seamless, secure, and modern technology experiences.  

As part of the Information Systems and Technology (IST) function, EUS is responsible for the delivery and support of desktop and mobile platforms, user onboarding, automation, and day-to-day technical support. Our team is known for its service-first mindset, technical expertise, and close connection to the unique needs of Parliament. We collaborate on complex challenges, share knowledge and wins, and bring a healthy dose of banter to the office. We are continuously evolving our services to support a modern, digital Parliament - and that’s where you come in. 

Mō te tūnga | About the Role 

We’re looking for a technically skilled and service-focused EUS Engineer to join our End User Services team. In this role, you’ll take the lead on enhancing our automation capabilities and supporting the tools that help Parliament work more efficiently. 

This position will be the technical focal point within the team for tool and system development that supports automation and working closely with one of our key stakeholders, the IST Customer Experience Team. This role will be a technical lead for Activate and our automation platforms, driving the development and optimisation of tools that improve user onboarding and streamline key support processes across Parliament. 

You’ll be responsible for helping us get the most value from automation by ensuring that the right technical capability is in place to support modern, efficient ways of working. This is a re-established role that reflects our learning: while some of these responsibilities were previously shared across multiple roles across teams, we’ve recognised the clear need for a specialist position for some of these functions within the team with the right skillset. 

As part of the EUS Team, you’ll be well aligned with the people and systems you’ll be working to improve. This ensures your work on automation and tool development is technically sound and integrated with the platforms we support. 

Ngā haepapa matua | Key Responsibilities: 

• Manage, maintain, and optimise desktop/mobile platforms, SOEs, software packaging, and deployments using Intune and related tools. 
• Provide expert-level (Level 3) technical support for end-user hardware, software, and mobile devices. 
• Act as a technical lead on strategic projects involving new tech rollouts or platform upgrades. 
• Drive the development, integration, and continuous improvement of automation tools. 
• Collaborate with the IST Customer Experience Team to design and implement workflows that reduce manual effort and enhance user experience. 
• Support secure device management, patching, testing, and rollout planning across the environment. 
• Serve as a key escalation point for the IST Customer Experience Team, helping resolve complex or high-impact issues. 
• Communicate effectively and adaptively with a range of technical and non-technical stakeholders. 

Please note: To be considered for this position you must be a New Zealand Citizen or Permanent Resident and able to obtain and maintain a NZ Government National Security clearance at CONFIDENTIAL level. Click here to check your eligibility: 

Tō kete | What You Will Bring 

• 5 plus years of experience in enterprise desktop environments (Windows, Microsoft 365, Intune). 
• Strong skills in PowerShell scripting and automation. 
• Broad knowledge of endpoint hardware and device management systems (including mobile). 
• Microsoft certifications are preferred, but not essential (e.g., Microsoft 365 Certified: Enterprise Administrator Expert). 
• Proven experience as a technical lead or senior contributor on IT projects. 
• Working knowledge of ITIL processes and service management practices. 
• Excellent interpersonal and documentation skills. 

Ngā āhuatanga kei a mātou | What’s in it for You? 

We offer a dynamic work environment in the heart of New Zealand’s democracy. You’ll receive benefits such as five weeks of annual leave, professional development opportunities, and flexible working arrangements. Join us and play a key role in protecting Parliament’s digital future. 

This is a full-time permanent role. The starting salary range for this position is $95,496 - $105,435 per annum, with opportunities for tenure progression based on skills and experience. 

Me pēhea te tuku tono | How to Apply 

Applications close at midnight on Thursday 17 July 2025. Please apply online. For more information or a confidential kōrero, contact Fredwyn.kisona@parliament.govt.nz.