Support Staff Lead

Mō te tūnga | About the role:

Parliamentary Service is looking for a strong people leader to shape the future of the Member Support Staff function. In the position of Support Staff Lead, you’ll play a vital leadership role in driving the success of the Support Staff Stream within the Member and Support Staff team. Your leadership, coaching, and problem-solving skills will ensure services are consistently delivered on time and to a high standard. This is a unique opportunity to shape and elevate the services and support provided to staff across the motu who work for Members of Parliament.

• Lead with vision and values: Contribute to the strategic direction of the Member and Support Staff team, setting clear expectations and championing the Parliamentary Service’s vision, values, and aspirations to foster a positive, inclusive culture.
• Inspire and develop your team: Provide ongoing mentoring, coaching, and support to Advisors, creating an open environment where ideas and concerns are welcomed, and capability is continuously built to encourage high performance and engagement.
• Drive continuous improvement: Lead the enhancement of the Member Support Staff customer experience by implementing innovative solutions and maintaining a Centre of Excellence that sets the standard for service delivery.
• Build strong partnerships: Cultivate and sustain strategic relationships across Parliamentary Service, and with external stakeholders to enhance knowledge, collaboration, and service outcomes.
• Deliver exceptional customer service: Lead by example in providing professional, timely, and customer-focused service, continuously seeking quality improvements and creative solutions.
• Champion Member Support Staff Experience: Oversee onboarding, induction, training, pastoral care, and advocacy for Member Support Staff, ensuring they receive comprehensive support and development opportunities.
• Foster teamwork and collaboration: Promote a positive, inclusive team culture that aligns with organisational values, encouraging open communication and collective success.
• Ensure accountability and compliance: Manage budgets responsibly, maintain effective reporting, and adapt to evolving business needs while upholding organisational policies and standards.

The starting base salary for this role is $119,351 per annum (remuneration band extends beyond the appointing salary to account for tenure progression).

Tō kete | What you will bring to the role:

• Inspiring leader with change management skills: Proven ability to lead, coach, and mentor teams through change, fostering a positive, supportive, and high-performing culture.
• Exceptional relationship and communication skills: Skilled at building trusted stakeholder partnerships, with excellent influencing, negotiation, facilitation, and clear communication abilities.
• Customer-focused and operationally savvy: Committed to delivering outstanding service, with experience in the machinery of Government, budget management, and effective operational planning.
• Integrity-driven and inclusive: Displays honesty, empathy, and respect for diversity, actively promoting an inclusive workplace where all voices are valued.

Ngā āhuatanga kei a mātou | What's in it for you?

• We want you to succeed here, so you'll be joining a supportive and empowering team who provide thorough one-on-one training in the role.
• Work in an exciting and ever-changing environment where you are in the heart of democracy and a part of the action at Parliament.
• We offer a range of benefits including study assistance and 5 weeks annual leave.

Te tīma | The team:

In 2023, Parliamentary Service refreshed the Member and Support Staff team’s operating model. A 2024 post-implementation review confirmed its success and highlighted improvements to better support members, staff, and Party-Political Offices. Guided by this and key reports, we’re enhancing team cohesion, culture, and communication to deliver outstanding service and introduce new initiatives based on valuable feedback.

As we continue to embed these improvements, we are excited to invite passionate professionals to join us in one of the following key roles that will play a vital part in delivering exceptional support and service across Parliamentary Service. 

Check out our careers website to see our roles for Support Staff Lead, Support Staff Advisors, and Member and Support Staff Coordinator.

Me pēhea te tuku tono | How to apply:

To apply, click the 'I'm Interested' button to upload your CV, cover letter and complete the online application form. Applications close midnight, Monday 26 May 2025. All applications must be made online. If this is not possible, or to arrange a confidential kōrero, please email Fredwyn.Kisona@parliament.govt.nz

The Parliamentary Service and the Office of the Clerk appoint on merit and are committed to diversity and inclusion and good employer principles. We welcome applicants from all walks of life and value the experience that your point of difference brings.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

Note to Recruitment Agencies: We appreciate your interest, but we are not accepting applications from recruitment agencies currently. Unsolicited CVs received without written confirmation of acceptance from Parliament's talent team will not be received and Parliamentary Service and Office of the Clerk are not responsible for any fees related to unsolicited CVs.