Member and Support Staff Coordinator

As the Member and Support Staff Coordinator you will provide essential administrative support to the Manager and wider team, ensuring smooth day-to-day operations.

Mō te tūnga | About the role:

As the Member and Support Staff Coordinator you will provide essential administrative support to the Manager and wider team, ensuring smooth day-to-day operations. Acting as a key contact for members and their staff, you’ll manage queries and offer back-up support, gaining broad exposure across Parliamentary Service and our stakeholders.

• Provide high-quality administrative support to the Member and Support Staff team,
• Support the team to deliver exceptional services to members and their staff across all work streams.
• Prepare regular and ad hoc reports using key systems and Microsoft Office, and update team intranet pages.
• Deliver exceptional, customer-focused service by managing requests professionally and investigating issues to identify solutions.
• Collaborate and communicate effectively within the team to foster a positive culture aligned with Parliamentary Service values.
• Contribute ideas for continuous improvement of administrative processes and customer experience, demonstrating flexibility and creativity.

If you're a proactive, organised go-getter with top-notch communication skills, this fast-paced role is for you! You'll be key in delivering exceptional service, managing priorities, and collaborating to drive continuous improvement.

The starting base salary for this role is $63,140 per annum (remuneration band extends beyond the appointing salary to account for tenure progression).

Tō kete | What you will bring to the role:

• Apply your strong administration skills and organisational abilities to manage diverse tasks efficiently and meet deadlines.
• Work independently, prioritise effectively, and stay calm under pressure to deliver high-quality results.
• Use your proficiency in Microsoft Office and electronic document management systems to support smooth operations.
• Communicate clearly and professionally, building trust through discretion, reliability, and sound decision-making.
• Bring excellent interpersonal skills and self-awareness to foster positive teamwork and collaboration.

Ngā āhuatanga kei a mātou | What's in it for you?

• We want you to succeed here, so you'll be joining a supportive and empowering team who provide thorough one on one training in the role.
• Work in an exciting and ever-changing environment where you are in the heart of democracy and a part of the action at Parliament.
• We offer a range of benefits including study assistance and 5 weeks annual leave.

Te tīma | The team:

In 2023, Parliamentary Service refreshed the Member and Support Staff team’s operating model. A 2024 post-implementation review confirmed its success and highlighted improvements to better support members, staff, and Party-Political Offices. Guided by this and key reports, we’re enhancing team cohesion, culture, and communication to deliver outstanding service and introduce new initiatives based on valuable feedback.

As we continue to embed these improvements, we are excited to invite passionate professionals to join us in one of the following key roles that will play a vital part in delivering exceptional support and service across Parliamentary Service. 

Check out our careers website to see our roles for Support Staff Lead, Support Staff Advisors, and Member and Support Staff Coordinator.

Me pēhea te tuku tono | How to apply:

To apply, click the 'I'm Interested' button to upload your CV, cover letter and complete the online application form. Applications close midnight, Monday 26 May 2025. All applications must be made online. If this is not possible or to arrange a confidential kōrero, please email Fredwyn.Kisona@parliament.govt.nz

The Parliamentary Service and the Office of the Clerk appoint on merit and are committed to diversity and inclusion and good employer principles. We welcome applicants from all walks of life and value the experience that your point of difference brings.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

Note to Recruitment Agencies: We appreciate your interest, but we are not accepting applications from recruitment agencies currently. Unsolicited CVs received without written confirmation of acceptance from Parliament's talent team will not be received and Parliamentary Service and Office of the Clerk are not responsible for any fees related to unsolicited CVs.