Support Staff Advisor | Kaitohutohu Kaimahi Tautoko

Mō te tūnga |About the role:

Parliamentary Service is seeking x2 Support Staff Advisors to join our Member and Support Staff team. As a Support Staff Advisor, you will play a pivotal role in fostering a positive work environment and delivering exceptional services to Member Support Staff across the motu. Working closely with managers and staff, you will be responsible for ensuring exceptional onboarding experiences, providing pastoral care, and coordinating support services that enhance employee wellbeing and engagement to our Member Support Staff. Key responsibilities include:

• Leading the onboarding and induction process to welcome new Member Support Staff, ensuring new starters are effectively supported.
• Provide ongoing advice and pastoral care to support staff, acting as a trusted point of contact for wellbeing to help staff thrive in their roles.
• Facilitate access to Parliamentary Service resources and services to support staff effectiveness and engagement.
• Building and nurturing strong, trusted relationships with staff, stakeholders, and partner agencies to foster collaboration and seamless service delivery.
• Support a positive workplace culture aligned with Parliamentary Service values.

The starting base salary for this role is $81,107 annum (remuneration band extends beyond the appointing salary to account for tenure progression).

Tō kete | What you will bring to the role:

• Proven experience in a similar advisory or support role, preferably within HR, employee support, adult learning delivery or pastoral care.
• Strong interpersonal and communication skills, with the ability to build trust and rapport across diverse groups.
• Empathetic, approachable, and discreet, with a genuine passion for supporting others.
• You’re empathetic in your approach, whilst remaining customer centric and managing expectations effectively.
• Excellent communication skills, calm and organised, with strong multitasking and attention to detail.
• Ability to maintain confidentiality and exercise sound judgement.
• Values diversity and actively contributes to an inclusive and respectful workplace.

Ngā āhuatanga kei a mātou | What's in it for you?

• We want you to succeed here, so you'll be joining a supportive and empowering team who provide thorough one-on-one training in the role.
• Work in an exciting and ever-changing environment where you are in the heart of democracy and a part of the action at Parliament.
• We offer a range of benefits including study assistance and 5 weeks annual leave.

Te tīma | The team:

In 2023, Parliamentary Service refreshed the Member and Support Staff team’s operating model. A 2024 post-implementation review confirmed its success and highlighted improvements to better support members, staff, and Party-Political Offices. Guided by this and key reports, we’re enhancing team cohesion, culture, and communication to deliver outstanding service and introduce new initiatives based on valuable feedback.

As we continue to embed these improvements, we are excited to invite passionate professionals to join us in one of the following key roles that will play a vital part in delivering exceptional support and service across Parliamentary Service. 

Check out our careers website to see our roles for Support Staff Lead, Support Staff Advisors, and Member and Support Staff Coordinator.

Me pēhea te tuku tono | How to apply:

To apply, click the 'I'm Interested' button to upload your CV, cover letter and complete the online application form. Applications close midnight, Monday 26 May 2025. All applications must be made online. If this is not possible or to arrange a confidential kōrero, please email Fredwyn.Kisona@parliament.govt.nz

The Parliamentary Service and the Office of the Clerk appoint on merit and are committed to diversity and inclusion and good employer principles. We welcome applicants from all walks of life and value the experience that your point of difference brings.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

Note to Recruitment Agencies: We appreciate your interest, but we are not accepting applications from recruitment agencies currently. Unsolicited CVs received without written confirmation of acceptance from Parliament's talent team will not be received and Parliamentary Service and Office of the Clerk are not responsible for any fees related to unsolicited CVs.