Shift Supervisor

Shift Supervisor – Townsville

• Lead a high-performing operational team
• Play a key role in planning and delivering rail freight services
• Safely Every Day — That’s Our Promise

Join Pacific National – Australia’s largest private rail freight operator

Every day we transport millions of tonnes of critical freight around the country for our customers. We haul coal, intermodal containers, steel, and bulk commodities that keep Australia moving.

An opportunity has presented itself for a Shift Supervisor to join our team in Townsville QLD.

What You’ll Do

Supervise terminal operations and plan freight services to deliver safe, efficient and customer-focused outcomes.

Reporting to the Operations Supervisor, you will:

• Supervise and coordinate a team of operational employees to achieve performance targets
• Plan and manage arriving and departing freight services, ensuring efficiency and accuracy
• Oversee train loading activities to maximise capacity and ensure compliance with regulatory requirements
• Coordinate daily terminal operations including forklift loading plans and locomotive movements
• Ensure optimal utilisation of assets and resources across the terminal
• Liaise with internal teams, customers, and stakeholders to support operational planning and service delivery
• Prepare operational schedules and maintain accurate data in TMS and related systems
• Proactively resolve operational issues while maintaining safety and service standards

What You’ll Bring

• Demonstrated experience supervising or leading teams in an operational environment
• Strong planning and coordination experience, ideally within logistics, transport, or freight
• A customer-focused mindset with the ability to build strong stakeholder relationships
• Intermediate to advanced computer skills, including MS Excel
• Strong communication, problem-solving, and decision-making skills
• Ability to multitask and perform under pressure in a fast-paced environment
• High level of personal accountability and commitment to safety leadership
• Rail operations experience desired but not critical 

Why join us?

At Pacific National we value the contribution of each team member. Our values underpin our commitment to create an inclusive culture where everyone is accepted.

Some of the benefits we offer are:

• Paid parental leave
• Novated Leasing
• Fitness Passport
• Purchase leave program
• Access to EAP program through Sonder

We live by our Values: Make it Simple, Share More, Kindness, Gratitude, Curiosity, and Own It – helping us build strong connections and do our best work every day.

Ready to deliver what matters?

Click ‘Apply Now’ and start your journey with Pacific National.

Learn more at https://www.pacificnational.com.au/careers

Pacific National acknowledges the Traditional Custodians of the land on which we work live and rail.