Service Delivery Controller

Service Delivery Controller!

• Permanent opportunity | North Sydney location
• Embrace Work-Life Balance with our 12-hour Rotating Shift Roter!

About us

Pacific National (PN) is the largest private provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials that keep the region’s economy, businesses and households running.

About the role

Step into a pivotal role within our Coal business unit, where you’ll manage real-time service delivery within a dynamic 24-hour operational horizon. Your mission? To ensure trains run like clockwork and that our customers receive exceptional service every step of the way

Key responsibilities include however are not limited to:

• Execute and Monitor: Oversee schedules and services, prioritizing safety and operational excellence.
• Minimize Disruptions: Swiftly tackle challenges to keep our service delivery plan on track.
• Stakeholder Communication: Relay vital train plan information to all relevant parties seamlessly.
• Accountability: Ensure network providers adhere to the operational plan.
• Information Accuracy: Maintain systems for precise communication, reporting, and data management.
• Cargo Monitoring: Collaborate with stakeholders to ensure timely cargo delivery and assembly.
• Service Optimization: Seek opportunities to prevent cancellations and enhance service offerings throughout the day.
• Crew Management: Strategically deploy crews to meet operational demands effectively.

Lifestyle Roster!

Enjoy the flexibility of our Lifestyle Roster, featuring 12-hour shifts that allow for blocks of time off at the end of each swing. We value your work-life balance as much as you do!

About you

We’re looking for a dynamic team player who thrives in a fast-paced environment. Your qualifications should include:

• Relevant Experience: Previous experience in a similar role or industry.
• Team Collaboration: Proven ability to build relationships and work effectively within a team.
• Analytical Skills: Proficient in using operational systems and analysing data to enhance efficiency.
• Critical Thinking: Quick problem-solver who can navigate challenges on the fly.
• Time Management: Strong skills in resource allocation and deployment management.
• Understanding of Agreements: Knowledge of relevant Enterprise Agreements and their impact on business operations.
• Communication Excellence: Exceptional verbal and written communication skills for clear and concise information sharing.

The benefits

We prioritize diversity and inclusion, fostering a culture where every team member is valued and can bring their authentic selves to work. When you join us, you'll have the opportunity to: 

• Pursue growth and career development   
• Access mentoring programs   
• Enjoy paid parental leave up to 14 weeks (with superannuation) after just 6 months of service   
• Access our Employee Assistance Program for confidential counselling, free for you and your eligible family members   
• Benefit from novated leasing and discounts on select health insurance, travel, retail brands, and more.  

To find out more about Pacific National, our benefits and opportunities we offer, visit our careers page: www.pacificnational.com.au/careers.

We are seeking applicants who share our values: Make it simple, Share More, Kindness, Gratitude, Curiosity, and Own it. These values help us achieve strong connections with everyone we work with and play an important part in motivating us all to do our best work. 

Do you need reasonable adjustments during the recruitment process?

If you need an adjustment in the recruitment process, please outline at the time of your application.

Next steps

Are you ready to be part of our future? Click on the 'Apply' button and follow the prompts.

Applications close 29^th July 2025! 

Acknowledgement of Country

We acknowledge the Traditional Custodians of​ the land on which we work, live and rail.​ We pay respect to Elders past, present and future and to the​ continuation of cultural, spiritual and educational practices​ of all Aboriginal and Torres Strait Islander peoples.