Investigation & Human Factors Specialist

Every day we transport millions of tonnes of critical freight around the country for our customers. We haul coal, intermodal containers, steel, and bulk commodities that keep Australia moving.

Pacific National is looking for an experienced Investigation & Human Factors Specialist to help strengthen our safety culture, lead high‑quality incident investigations and drive human‑centred improvements across our national operations.

What You’ll Do

Lead investigations and apply human factors expertise to strengthen safety across our operations.

Reporting to the Head of Health Safety and Wellbeing, you will:

• Lead and support investigations into safety incidents and near misses
• Apply human factors principles to identify behavioural, systemic and environmental contributors
• Prepare clear, high‑quality investigation reports and practical safety recommendations
• Facilitate incident review panels, debriefs and organisational learning sessions
• Partner with operational teams to embed human‑centred safety improvements
• Analyse safety data to identify trends and emerging risks
• Travel nationally to operational sites as required to support incident investigations and safety reviews

What You’ll Bring

• Tertiary qualifications in Human Factors, Psychology, Safety Science, Ergonomics or related discipline
• Formal training and experience conducting complex investigations
• Strong knowledge of human factors in safety‑critical environments
• Excellent analytical, problem‑solving and communication skills
• Ability to influence and collaborate across multidisciplinary teams
• Commitment to safety, ethical conduct and continuous improvement

Why join us?

At Pacific National we value diversity, inclusion, and the contribution of each team member. Our values underpin our commitment to create an inclusive culture where everyone is accepted.

Some of the benefits we offer are:

• Paid parental leave
• Discounted travel and insurance
• Novated Leasing
• Fitness Passport
• Inclusive, values-driven culture

We live by our Values: Make it Simple, Share More, Kindness, Gratitude, Curiosity, and Own It – helping us build strong connections and do our best work every day.

Ready to deliver what matters?

Click ‘Apply Now’ and start your journey with Pacific National.

Learn more at https://www.pacificnational.com.au/careers

Applications close: 2^nd February 2026

Pacific National acknowledges the Traditional Custodians of the land on which we work, live and rail