Asset Coordinator
- Join a secure industry providing essential services Australia wide
- Supportive, collaborative team environment offering flexibility
- Based out of our Sydney Freight Terminal in Chullora NSW
About us
Pacific National (PN) is the largest provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials that keep the region’s economy, businesses and households running. We are a company built on solid foundations and we are incredibly proud of the essential role we continue to play supporting Australia’s supply chain. At Pacific National, we take great pride in delivering our best every day and have a relentless focus on customer service and place safety above all else.
We operate nationally with approximately 3,500 staff in over 90+ sites across Australia. We respect and care for the communities in which we operate and continue to evolve our community engagement and strengthen relationships through partnerships and investment. We are focused on reducing the carbon emissions of our business, while also enabling the reduction of carbon emissions in the broader supply chain to support the National targets.
About the role
The Customer Support team operates in a matrix style environment and are part of the national Commercial team within the Intermodal Division. The Intermodal Division is responsible for freight forwarding services which includes general interstate forwarding activities, as well as specified freight services such as express, refrigerated services, steel, and specialist services to the automotive industry. The Intermodal division covers a geographically diverse area with operations including terminals and depots in all mainland States in Australia.
Reporting to the Sydney Freight Terminal Team Leader, Intermodal, the purpose of the position is to manage the availability of equipment for our customers to hire/lease. The equipment includes Trailers and Containers which may include refrigerated, mezzanine, hard and soft sided, the position includes coordination of pickup and delivery of this equipment. In addition, this role is responsible for tracking the movement of every container of which there is approximately 500 containers in circulation.
Reporting into the Team Leader, key responsibilities of the Customer Service Officer include:
- Manage all customer enquiries with a lateral thinking and solutions focussed mindset.
- Actively seek to understand our customers business requirements and confidently align their needs with a suitable Pacific National service offering.
- Maintain expert knowledge of capacity and asset utilisation for Intermodal customers.
- Liaise with customers to understand their specific requirements and prepare and allocate workorders for pickup and delivery.
- Liaise with transport vendors, drivers and allocated the pickup and deliver requests.
- Monitor assets during trips ensuring working order and address any anomalies.
- Arrange and record equipment maintenance as scheduled and ensure all equipment is maintained according to scheduled requirements and address any exceptions.
- Actively develop and distribute regular customer communications on potential service disruptions including resolution options aligned to the Pacific National service offering.
Candidates must be available to work rotating 8-hour shifts from Monday to Friday, with hours spanning from 6am through to 7pm. Start and finish times may change each week. Some weekend work may be required but not full days.
About you
With a customer service and logistics background, you will have a proven ability to build strong and lasting relationships with both internal and external customers. You will have at least 2 years' experience in a busy Fleet Management or customer service environment.
The ideal candidate will possess the following skills, attributes, and experience:
- 2 plus years' experience in a similar role or in a customer service environment.
- Passion and natural ability for providing high-level customer service.
- Logistics system experience highly desirable.
- Excellent verbal and written communications skills.
- High attention to detail and problem solving / critical thinking skills.
- Solid proficiency with MS Office and desktop computer skills.
- Superior customer service skills with the ability to build and maintain successful working relationships.
- Strong organisational skills, with the ability to prioritise and multitask.
- Ability to set personal workload priorities, observe time constraints, plan, and coordinate adherence to deadlines.
The benefits
At Pacific National we value diversity, inclusion and the contribution of each team member. Our values underpin our commitment to create an inclusive culture where everyone is accepted and valued for who they are, enabling everyone to bring their authentic selves to work.
When you join the Pacific National team, you’ll be encouraged to take ownership of your career and we’ll be there to support you with a range of exciting initiatives including:
- Industry leading programs focussed on your growth and career development
- Paid parental leave up to 14 weeks, with superannuation - after only 6 months service
- Parental benefits for birth, surrogacy, adoption, foster care, and kinship care
- Opportunity to purchase additional annual leave
- Flexible working arrangements (subject to business needs)
- A focus on your mental health and wellbeing through our PeerConnect program
- Access to our Employee Assistance Program, administered by Benestar, offering confidential counselling services for employees and their eligible family members, paid for by us at no cost to you
- Access to Unmind, a digital platform that gives you access to tools, training and exercises that will support your mental wellbeing
- Discounted fitness and wellbeing benefits with membership to WhereFit, our wellbeing benefits partner
- Novated leasing and discounts on selected health insurance funds, travel, retail brands, vehicles and more.
We are proud to be a WORK180 Endorsed Employer for women, and you can visit our Work180 page Pacific National | WORK180 Endorsed Employer to find out more including a list of all of our benefits and policies.
We are seeking applicants who share our values: Make it simple, Share More, Kindness, Gratitude, Curiosity, and Own it. These values help us achieve strong connections with everyone we work with and play an important part in motivating us all to do our best work.
Do you need reasonable adjustments during the recruitment process?
If you need an adjustment in the recruitment process, please outline at the time of your application.
Closing date
Applications close on the 14th of April 2024
Next steps
Are you ready to be part of our future?
To apply, please click on the 'Apply' button below and follow the prompts.
To find out more about Pacific National, our benefits and opportunities we offer, visit our careers page: www.pacificnational.com.au/careers
Acknowledgement of Country
We acknowledge the Traditional Custodians of the land on which we work, live and rail. We pay respect to Elders past, present and future and to the continuation of cultural, spiritual, and educational practices of all Aboriginal and Torres Strait Islander peoples.