Client Services Officer

About the role:

We are seeking an enthusiastic and motivated Administration officer to join our Stirling office. Working with a national administration team to support business functions. This is a full time position working Monday – Friday.

Your Duties: 

• Managing Incoming telephone enquiries and passing on messages as required.
• Managing bookings and rescheduling for NDIS services.
• Allocating new referrals to appropriate clinicians based on experience, location and skill set.
• Organising interpreter / AUSLAN services as required.
• Ownership of site presentation, cleanliness and events preparation.
• Completing site audits as required.
• Listening and taking appropriate action from voicemail requests
• Reviewing and forwarding Faxes as required
• Creating and updating electronic records for existing clients
• Assisting with reporting as required
• Other additional administration duties as required

Role requirements:

• Administration and/or reception experience (desired, but not essential)
• Previous Health knowledge (desired, but not essential)
• Care about providing exceptional customer service
• Communicate effectively and appropriately
• Take pride in your work and focus on excellent quality
• Willingness to learn
• Data entry skills
• Exceptional attention to detail, organisational and time management skills
• Ability to monitor personal workload and manage own time
• Ability to work effectively as part of a team
• Willing to undergo a National Police Check
• Hold a or be willing to obtain Working with Children or Vulnerable Person check

We also provide:

• Equipment and resources including a laptop, mobile phone, complete workstation setup and access to an extensive range of online assessments, subscriptions, templates and tools.
• Multi-disciplinary team approach working with Behaviour Support Practitioners, Psychologists, Occupational Therapists, Speech Pathologists, Physiotherapists, and Exercise Physiologists.
• Intensive induction program, run by our supportive Strategy and Performance team, to ensure that you are the best that you can be.
• Opportunities for career progression and advancement due to our priority to promote from within first.
• Strong and positive reputation within our industry, so you can work for a provider that you can be proud of.

Please 'Click Apply' for this role and attach your Resume and Covering Letter.

The ORS Group is a multicultural, diverse, supportive and flexible employer, specifically encouraging applications from Aboriginal and Torres Strait Islander Australians, people from culturally diverse backgrounds, working parents, LGBQT+ and people with disabilities for positions within our company.