Student Support Team LeadHybrid

About the Role

As the Student Support Team Lead, you will provide strategic leadership to the Student Support team while ensuring NZTC’s strong reputation for student care is upheld. You'll oversee pastoral care processes, monitor academic progress in partnership with key stakeholders, and contribute to the overall student experience by leading support initiatives.

This role will be a hybrid engagement, working out of our Sylvia Park campus and WFH.

Remuneration: Salary range of $75,000 - $80,000 per year, based on experience.

Key Responsibilities:

• Lead the identification and management of student pastoral issues and concerns
• Monitor student progress and support motivation and engagement
• Manage team engagement with the Board of Studies regarding student matters
• Oversee re-enrolment, withdrawal, and orientation processes
• Coordinate student support during on-campus tutorials and admissions
• Ensure standards of communication and conduct are upheld
• Maintain compliance with the Code of Practice for the Pastoral Care of International Students
• Build and maintain strong relationships with internal stakeholders and external support agencies

About You

You are a compassionate and driven leader with a commitment to excellence. You set high standards for yourself and your team, and are dedicated to supporting others to be the best they can be. With a strong understanding of academic processes and a student-first mindset, you bring both strategic leadership and hands-on support to everything you do.

You will bring:

• A minimum of a bachelor's degree
• Proven leadership experience in student support, pastoral care, or related roles
• Highly developed interpersonal and leadership skills, with the ability to relate to a diverse range of people
• Confidence in managing academic processes and procedures accurately and efficiently
• Proven ability to work proficiently within multiple data management systems
• Minimum intermediate-level skills in Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint
• A collaborative and empowering approach that supports and guides your team to thrive
• A proactive, solutions-focused mindset, and a commitment to delivering high performance across all areas of student support

About Us

New Zealand Tertiary College (NZTC) provides high quality education to early childhood and healthcare students in New Zealand and around the world. For over 40 years, NZTC has been providing comprehensive and professional study programs to enable our students to excel in their chosen fields. We are committed to enabling our students’ access to outstanding education offered via flexible technology-enhanced modes of learning that support lifelong learning journeys

To learn more about us, please visit https://www.nztertiarycollege.ac.nz/

Why work with us

• Excellent work/life balance, primarily WFH role!
• Be part of a respected institution shaping the future of education in New Zealand.
• Opportunity to influence teacher training programmes at a national level.
• Be a key part of a college academic team within an innovative, values-based organization
• Work in a collaborative, research-driven environment. 
• Competitive remuneration and professional development opportunities.

Our application process:

To apply for this position, please submit your resume and a cover letter detailing your relevant experience and interest in the role.

Questions about your identity help us appreciate the diversity of individuals looking to work at UP Education, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students. These are voluntary disclosures and candidates can elect not to answer these questions.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.