Care Partner

About Us

Harbour At Home has been part of the Coffs Harbour community since 1991, delivering exceptional, flexible care that helps people live independently at home. Over 34 years, we’ve provided more than one million hours of care, supported hundreds of local residents, and created secure jobs for our region. 

We’re more than an aged care provider - we’re local, transparent and people-first. Our team lives and works across the Mid North Coast, caring for clients they know and their neighbourhoods they understand. 

Choosing a career with Harbour At Home means joining a supportive and mission-driven team, enjoying development opportunities, and playing a meaningful role in shaping sustainable, person-centred care. 

Join Harbour At Home as we set the standard in care and employment on the Mid North Coast.

About The Role

We’re seeking a compassionate, forward-thinking and organised Care Partner to join our growing team, supporting participants of the Support At Home program (formerly Home Care Package program).

This is a client-focused role with real impact - coordinating personalised, face-to-face care that enables older Australians to live safely, independently and with confidence in their own homes. As we continue to grow and evolve with sector reforms, we remain steadfast in our philosophy: care is always personal, and always face-to-face.

Working closely with clients, families and health professionals, you’ll design and deliver tailored support that reflects each person’s goals, preferences and changing needs - while making the most of available funding to achieve meaningful outcomes.

You’ll be backed by strong systems, subject matter experts (SMEs) and smart tools (including AI-enabled supports) that help you use your time effectively - so you can focus on what matters most: building relationships and delivering great care.

Key responsibilities include:

• Develop, implement and review personalised care plans aligned to each client’s goals, preferences and changing needs
• Coordinate services and act as a key point of contact for clients, families, GPs and health professionals
• Conduct regular client reviews and home visits to ensure care remains effective, relevant and face-to-face
• Monitor and manage client safety, risks, incidents and feedback, ensuring timely resolution and accurate documentation
• Partner with clients to educate and guide them on how to best utilise their funding to achieve meaningful outcomes

About You

You are a compassionate, relationship-driven professional with a genuine passion for supporting older people to live safely and confidently at home. You bring both heart and commercial awareness - understanding how to balance quality care with smart, sustainable use of approved funding.

You’re a natural problem solver, a confident communicator, and someone who leans into change, thriving in a dynamic environment where innovation is shaping the future of care.

You’ll also bring:

• Case management experience, ideally in aged care or community care
• A strong understanding of Home Care Packages and emerging Support at Home requirements (desirable)
• Confidence managing a caseload while adapting to change and competing priorities
• Excellent communication and relationship-building skills
• A forward-thinking mindset and openness to using digital tools and AI to work smarter
• Sound judgement, with the ability to balance client advocacy and funding utilisation
• Clinical or allied health qualification (desirable)

About The Perks

• Supportive team culture – Work alongside a fun and collaborative, values-driven team. 
• Professional development – Leverage the expertise of shared service SMEs and senior leadership. 
• Reform-ready - Resources, training and tools for all staff to navigate sector-wide change together.
• Make a real difference – Support older Australians to live independently and with dignity. 
• Flexible work-life balance – Enjoy an RDO every sixth week in lieu of on-call duties. 

Ready to Join Us?

If you’re looking for a purpose-driven role where your efforts create lasting impact, we’d love to hear from you. Apply now and help deliver care that truly makes a difference.