Care Partner

About Us

Harbour At Home has been part of the Coffs Harbour community since 1991, delivering exceptional, flexible care that helps people live independently at home. Over 34 years, we’ve provided more than one million hours of care, supported hundreds of local residents, and created secure jobs for our region. 

We’re more than an aged care provider - we’re local, transparent and people-first. Our team lives and works across the Mid North Coast, caring for clients they know and their neighbourhoods they understand. 

Choosing a career with Harbour At Home means joining a supportive and mission-driven team, enjoying development opportunities, and playing a meaningful role in shaping sustainable, person-centred care. 

Join Harbour At Home as we set the standard in care and employment on the Mid North Coast.

About The Role

We’re seeking a compassionate, forward-thinking and organised Care Partner to join our growing team, supporting Support At Home participants across Port Macquarie and surrounding areas through to Nambucca.

This is a client-focused role with real impact - coordinating personalised, face-to-face care while supporting our continued expansion in a new region.

Working closely with clients, families and health professionals, you’ll design and deliver tailored support that reflects each person’s goals, preferences and changing needs - while making the most of available funding to achieve meaningful outcomes.

As we continue to grow alongside sector reforms, we remain grounded in our philosophy: care is always personal, and always face-to-face. You’ll work closely with our Intake team and broader business to support new referrals, build local relationships, and contribute to how we grow in the region - with the autonomy to manage your day, build your caseload locally, and take ownership of your area.

You’ll be backed by strong systems, subject matter experts (SMEs) and smart tools (including AI-enabled supports), so you can focus on what matters most: building relationships and delivering great care.

Key responsibilities include:

• Develop, implement and review personalised care plans aligned to each client’s goals, preferences and changing needs
• Coordinate services and act as a key point of contact for clients, families, GPs and health professionals
• Conduct regular client reviews and home visits to ensure care remains effective, relevant and face-to-face
• Monitor and manage client safety, risks, incidents and feedback, ensuring timely resolution and accurate documentation
• Partner with clients to educate and guide them on how to best utilise their funding to achieve meaningful outcomes
• Support new client onboarding and work closely with Intake to ensure a smooth, high-quality experience
• Contribute to building local relationships and supporting the continued growth of the Port Macquarie region

About You

You are a compassionate, relationship-driven professional with a genuine passion for supporting older people to live safely and confidently at home.

You bring both heart and commercial awareness - understanding how to balance quality care with smart, sustainable use of approved funding. ou’re thoughtful in your approach, able to navigate individual needs while keeping a broader view of outcomes and sustainability.

You’re comfortable working independently and enjoy having ownership over your work - taking pride in building relationships locally and contributing to how care is delivered and grows in your region. You bring energy, initiative and a willingness to step into something that’s still evolving.

You’ll also bring:

• Case management experience, ideally in aged care or community care
• A strong understanding of Support at Home requirements
• Confidence managing a caseload while adapting to change and competing priorities
• Excellent communication and relationship-building skills
• A proactive mindset, with confidence using digital tools and AI to work more efficiently
• Sound judgement, with the ability to balance client advocacy and funding utilisation
• Clinical or allied health qualification (desirable)

About The Perks

• Supportive team culture – Work alongside a fun and collaborative, values-driven team. 
• Professional development – Leverage the expertise of shared service SMEs and senior leadership. 
• Reform-ready - Resources, training and tools for all staff to navigate sector-wide change together.
• Make a real difference – Support older Australians to live independently and with dignity. 
• Flexible work-life balance – Hybrid model
• Enjoy an RDO every sixth week in lieu of on-call duties

Ready to Join Us?

If you’re looking for a purpose-driven role where your efforts create lasting impact, we’d love to hear from you. Apply now and help deliver care that truly makes a difference.