Team Lead - Support At Home

About Us

Harbour At Home has been part of the Coffs Harbour community since 1991, delivering exceptional, flexible care that helps people live independently at home. Over 34 years, we’ve provided over one million hours of care, supported hundreds of local residents, and created secure jobs for our community.

We’re more than an aged care provider - we’re local, transparent, and always putting people first. Our staff live and work in the Mid North Coast, caring for clients they know and their neighbourhoods they understand.

A career with us is more than a job. You’ll join a supportive team, enjoy flexible work, opportunities for growth, and a chance to make a meaningful impact every day.

If you want to be valued, supported, and part of a community that truly connects, Harbour At Home is the place for you.

About The Role

We’re seeking a compassionate and organised SAH Team Lead to lead our Support at Home operations. In this role, you will manage and mentor the SAH Care Partners team, ensuring the seamless delivery of Support at Home services (previously Home Care Package services) that meet each client’s individual needs, preferences, and goals.

You will manage a dedicated caseload of clients, giving you the opportunity to stay connected, deliver meaningful person-centred support, and remain grounded in the day-to-day realities of your team’s work.

You’ll review care plans, monitor budgets, manage risk, and ensure services are compliant and aligned to client goals, while also driving team performance, supporting program growth and contributing to continuous improvement.

With the support of a dedicated SAH Admin Support Officer, you can focus on leadership, quality outcomes, and genuine one-to-one client engagement, rather than routine administration.

Key responsibilities include:

• Lead, support and mentor the SAH Care Partners team, fostering professional growth, collaboration, and a positive team culture.
• Manage a small caseload of clients, ensuring services are person-centred, meaningful, and that you remain connected to the day-to-day delivery of care.
• Oversee care coordination and collaboration with clients, families, health professionals, and external providers (with administrative support provided), maintaining strong relationships and community connections.
• Contribute to continuous improvement, process enhancement, and program growth, shaping the future of Support at Home services.
• Participate in on-call duties (1 week in 6; not a 24/7 service, RDO provided)

About You

You’re a strong communicator with a genuine commitment to delivering high-quality care. You thrive in a collaborative environment and are confident managing competing priorities. Your attention to detail and organisational skills ensure clients receive the support they need, when they need it.

Above all, you are passionate about working in aged care and thrive in leadership role.

You’ll also bring:

• Case management experience, in aged care or community services
• A sound understanding of Home Care Packages (and SAH) and sector compliance requirements
• Excellent communication and relationship-building skills
• Strong time management and organisational abilities
• Demonstrated leadership or team supervision experience
• A collaborative mindset with a commitment to fostering a positive team culture
• Proficient computer skills
• Clinical registration and experience (e.g. EN, RN) (desirable)

About The Perks

• Make a real difference – Support older Australians to live independently and with dignity.
• Flexible work-life balance – Enjoy an RDO every sixth week in lieu of on-call duties.
• Supportive team culture – Work alongside a fun and collaborative, values-driven team.
• Professional development – Grow your skills in aged and community care.
• Meaningful connections – Build trusted relationships with clients and their families.
• Autonomy and variety – No two days are the same in this dynamic, client-focused role.

Ready to Join Us?

If you’re looking for a role where you can make a genuine difference, apply today! Let’s create better health outcomes together.