Growth and Service Delivery Manager

About Us

Harbour At Home has been part of the Coffs Harbour community since 1991, delivering exceptional, flexible care that helps people live independently at home. Over 34 years, we’ve provided more than one million hours of care, supported hundreds of local residents, and created secure jobs for our region. 

We’re more than an aged care provider - we’re local, transparent and people-first. Our team lives and works across the Mid North Coast, caring for clients they know and neighbourhoods they understand. 

We’re also a business with real momentum. Harbour At Home is already on a strong growth trajectory, with an established local operation, recently opening offices in Grafton & Port Macquarie and the backing of experienced growth, marketing, clinical and shared-services teams. This next phase is about building on those foundations and growing our impact across the Mid North Coast. 

Join Harbour At Home as we set the standard in care and employment on the Mid North Coast. 

About The Role

We’re looking for an ambitious, curious and hands-on Growth & Service Delivery Manager to help lead the next chapter of Harbour At Home. 

This is a newly created leadership role for someone who wants to make their mark on the business and the communities we serve. With a strong presence in Coffs Harbour and regional offices in Port Macquarie and Grafton, this role provides an opportunity to keep growing our reach across the Mid North Coast. 

We’re looking for someone with the curiosity to spot opportunities, the drive to turn them into action and the willingness to get into the weeds and understand what makes it tick. 

You’ll sit at the intersection of growth, people and operations, leading and coaching our Support At Home and Intake teams. 

This is an opportunity for someone who gets their kicks from taking an established business and building its next stage of growth. 

 You’ll have strong foundations around you, including an established local operation and experienced growth, marketing and shared-services teams, with plenty of scope to take ownership, build momentum and have a visible impact on where Harbour At Home goes next. 

Reporting to the General Manager, you’ll stay close to operations on the ground while keeping a future-focused lens, growing our regional footprint, strengthening community relationships, developing the team and ultimately helping more people access great care at home. 

 You'll lead:

• Regional growth through community & referral partners - Identify and pursue opportunities to grow Harbour At Home across the Mid North Coast, strengthening our presence, referral networks and reach within local communities – including building strong relationships with hospitals, GPs, allied health providers, carefinders and other community partners to create new referral pathways. 
• Client and service growth - Drive sustainable growth within our existing client base, helping the team understand client needs, make the most of available funding and connect people with services that support dignity, independence and meaningful outcomes for clients and families. 
• People and performance - Lead, coach and develop the Support at Home Care Partner and Intake teams, creating an engaged, high-performing team that brings curiosity, accountability and confidence to growth, while keeping joy at work front and centre. 
• Commercial performance - Use client, service, utilisation and growth data to understand what is working, identify opportunities and turn insight into practical action, strong financial outcomes and sustainable growth 
• The next chapter of Harbour At Home - Work closely with the General Manager and broader business to take established growth foundations and build on them, staying connected to service delivery and day-to-day operations with genuine ownership over how Harbour At Home grows across the region

About You

You’re a growth-minded leader who knows that strong commercial outcomes and great client outcomes should reinforce each other. 

You know how to bring people with you. You can set expectations, coach performance and help a team become more commercially confident without losing the empathy and judgement that good care demands. 

You bring strong growth and service leadership from a people-focused environment and be ready to apply that experience to a purpose-led sector. 

What matters is that you’ve led people, grown something and can show us the impact you made. 

Our ideal candidate will also have:

• Proven people leadership and performance coaching experience 
• Demonstrated business growth experience, whether through clients, services, revenue, utilisation, market presence or another meaningful measure 
• A strong commercial mindset and confidence working towards clear performance outcomes 
• Consultative sales or business development capability, with a relationship-first rather than hard-sell approach 
• Strong stakeholder and community relationship-building skills 
• Operational judgement and an understanding of what it takes to turn growth opportunities into sustainable service delivery 
• Energy, ownership and the confidence to identify opportunities and make things happen 
• Knowledge of Support at Home and the aged care environment is advantageous, but we’re open to strong leaders who can bring transferable growth and operational experience 

Compliance requirements:

• A current driver’s licence and willingness to travel across the Mid North Coast 
• A registered & insured vehicle 
• Australian Working Rights 
• First Aid and CPR (or willingness to obtain 
• Police Check (or willingness to obtain) 

Benefits

• A genuine opportunity to make your mark - Step into a newly created role with room to shape how Harbour At Home grows across the Mid North Coast  
• Strong foundations, real growth potential - Join an established local business already on a strong growth trajectory rather than having to build from zero  
• Novated leasing - Access salary packaging options to help make your car more affordable 
• Support where you need it - Work alongside an experienced General Manager and established growth, marketing, clinical, care and shared-services teams  
• Purpose and performance together - Lead growth that translates directly into more people receiving the right support to live well at home  
• Local leadership role - Be visible in the communities we serve and build meaningful relationships across the Mid North Coast 

About The Process

Our recruitment process includes an initial phone screen, interviews with key stakeholders and a psychometric assessment. We aim to keep things transparent, well-paced and communicative throughout. 

We'd also love to see a cover letter! 

Tell us your story. We're interested in more than job titles and dates. We'd love to hear what you’ve grown, how you’ve led people to perform at their best, what motivates you about this opportunity and why you’d thrive in a team like ours. Help us understand the person behind the CV. 

Apply now and join us on the journey to shaping the future of Australian home care