Digital Business AnalystHybrid

Help shape digital experiences that make life easier for customers.

We’re seeking an experienced Digital Business Analyst to support the delivery and continuous improvement of native mobile applications and responsive web platforms, including the Linkt App.

Working alongside developers, product designers and Product Owners, you’ll turn customer insights and business needs into clear requirements, guide priorities and help your squad strengthen its Agile practices.

Key Responsibilities

• Use qualitative and quantitative data to identify, validate and assess opportunities to solve customer and business problems.
• Facilitate discovery, ideation workshops, requirements clarification and Agile ceremonies.
• Document customer insights, user requirements, business rules, process flows and user interface interactions to support informed product decisions and development.
• Assess opportunities using prioritisation frameworks such as WSJF or RICE, balancing customer value with business needs.
• Support multiple Product Owners and projects across digital channels, managing competing priorities.
• Work closely with developers and testers to clarify requirements, resolve questions and maintain delivery momentum.
• Support UAT, defect reporting and story acceptance.
• Monitor digital channel performance against KPIs using analytics, UX research, customer feedback and business intelligence tools, and communicate findings to stakeholders.
• Build effective relationships with internal and external stakeholders, influencing decisions from delivery teams through to senior management.

Essential Skills & Experience

• 5+ years’ experience delivering end-to-end customer and business requirements for digital products across native iOS/Android applications and mobile-responsive websites.
• Experience with online customer self-service products.
• Strong experience in Scrum/Kanban environments, using Jira and Confluence day to day.
• Knowledge of APIs, including tools for inspecting or reproducing requests and responses, such as SOAP UI or Charles.
• Sufficient technical understanding to communicate product requirements confidently with developers and testers.
• Experience with analytics and BI tools such as Adobe Analytics, Elevio, InMoment/Voice of Customer and Tableau.
• Experience analysing outputs from UX testing platforms to evaluate digital designs and features.
• Advanced facilitation, workshop, presentation, consultation and stakeholder management skills.
• Strong analytical and problem-solving abilities, with excellent written and verbal communication.
• Confidence working in a lean, fast-paced and complex environment, navigating ambiguity and making timely decisions.
• The ability to meet deadlines and balance priorities while maintaining quality, attention to detail and a clear view of broader objectives.

Bring your customer focus and digital delivery expertise to a role where your insights help shape better products.

Apply now with your CV.