Service Delivery Manager

• Office locations: Canberra
• Essential: Current NV2 and/or TSPV security clearance
• Start Date: June 2027

We are seeking a Service Delivery Manager to oversee operational services, manage stakeholder relationships and drive service improvement.

Key responsibilities

• Manage service levels, performance reporting and service reviews.
• Coordinate incident, problem, change and service request management.
• Lead escalations and oversee service transition and continuity.
• Manage suppliers, delivery teams and operational risks.

Skills & experience

• Proven experience managing end-to-end ICT service delivery.
• Strong understanding of ITIL service management practices.
• Experience with ITSM platforms, service dashboards and performance reporting.
• Strong customer engagement, supplier management and leadership skills.

Security Clearance: Current NV2 or TSPV clearance is strictly required

Apply with your CV outlining your relevant experience in detail, including your current clearance level.

***Ensure that your CV clearly demonstrates how you used relevant technologies, platforms and tools within each applicable role and project, including your responsibilities and outcomes. A standalone skills list is not sufficient.