Defect Coordinator

We’re looking for an experienced Defect Coordinator to play a critical role in driving quality across a large-scale, multi-application program. You’ll sit at the heart of delivery—ensuring defects are effectively managed, prioritised, and resolved across multiple testing phases.

This is a high-impact position where you’ll collaborate with business stakeholders, technical teams, and vendors to keep delivery on track and maintain exceptional quality standards.

What You’ll Be Doing

• Own and coordinate defects across SIT, E2E, UAT, regression, and non-functional testing
• Lead defect triage sessions, ensuring clear prioritisation and alignment
• Track defects end-to-end, from identification through to resolution
• Provide clear reporting, dashboards, and KPIs to stakeholders and leadership
• Act as the key communication bridge between business, technology, and vendors
• Analyse defect trends and drive continuous improvement initiatives
• Ensure strong documentation, traceability, and audit readiness

What You’ll Bring

Defect Management Expertise

• Proven experience managing defects in complex, multi-application environments
• Strong triage, prioritisation, and stakeholder engagement skills

Tools & Technical Skills

• Hands-on experience with Tricentis qTest (highly preferred)
• Exposure to Jira integration
• Strong reporting capability using Excel and/or BI tools

Testing Knowledge

• Solid understanding of SIT, UAT, E2E, regression, and non-functional testing
• Familiarity with SDLC, Agile delivery, and release cycles

Communication & Stakeholder Management

• Excellent communication skills with the ability to simplify technical issues
• Confident facilitator with a structured, solutions-focused approach

Data & Continuous Improvement Mindset

• Experience with metrics such as MTTR, defect density, escape rate, and backlog burn-down
• Strong analytical skills with a focus on root-cause analysis and prevention

Attention to Detail

• High level of accuracy in documentation and maintaining audit-ready defect records

Why Apply?

• Work on a large, complex program with real business impact
• Be a key driver of quality and delivery success
• Collaborate with cross-functional teams and senior stakeholders
• Opportunity to influence process improvement and best practices