Digital Business Analyst - Design

Digital Business Analyst – Customer-Facing Digital Products

Initial 4-month contract, extendable | Hybrid – Melbourne | Daily Rate

We are seeking a highly skilled Digital Business Analyst to join a fast-paced, design-led squad delivering customer-facing digital products and solutions. This is a hybrid role based in Melbourne, working closely with Product Owners, Designers, and Engineers to ensure high-quality, customer-centric outcomes.

Mandatory Skills & Experience:

• Expertise delivering mobile app features end‑to‑end
• Proven experience delivering customer-facing digital products in Agile environments
• Hands-on experience with Figma or similar design tools
• Strong solution design and visual thinking skills
• Ability to translate customer insights into clear user stories, acceptance criteria, and supporting documentation in Jira and Confluence
• Facilitation skills for story mapping workshops, discovery sessions, and stakeholder alignment

Nice to Have:

• Exposure to end-to-end digital delivery, including front-end, back-end, and API impacts
• Familiarity with modern digital delivery toolchains (GitHub alongside Jira, Confluence, Figma)
• Experience with customer journey maps, service blueprints, and personas

Working Style:

• Customer-first and outcome-focused
• Collaborative, pragmatic, and calm under pressure
• Able to balance customer needs, technical constraints, and delivery timelines

Apply if you are passionate about delivering customer-centric digital solutions.